marketing specialist

BOKA Restaurant Group

<div>Boka Restaurant Group is currently looking for a Marketing &amp; Social Media Specialist! 
 
The Marketing &amp; Social Media Specialist serves as the primary marketing lead for an assigned portfolio of restaurant concepts This individual is responsible for shaping, executing, and optimizing comprehensive social media and marketing strategies across a portfolio of restaurant locations. With a strong grasp of brand identity, consumer behavior, and digital trends, the Specialist will act as both a creative and analytical driver, partnering closely with restaurant teams, chef partners, and marketing leadership to elevate brand awareness, guest engagement, and business results through integrated marketing initiatives. 
 
Success in this role comes from balancing strategic thinking with exceptional execution, building strong relationships with restaurant teams, remaining curious about emerging trends, and bringing creativity, adaptability, and accountability to every project. 
Key Responsibilities:<ul><li>Minimum 2-3 days onsite across the restaurants weekly for balance of strategy, planning, and content capture. This position will be required to be available nights and weekends as assigned based on restaurant events and marketing needs.</li></ul>
Strategic Leadership<ul><li>
Lead the development and execution of integrated social media and marketing strategies tailored to each assigned restaurant&rsquo;s brand positioning and business objectives.</li><li>
Partner with the Sr. Marketing Manager to develop quarterly and annual strategic plans.</li><li>
Develop strategic marketing recommendations that align with restaurant goals, seasonal initiatives, guest trends, and business priorities.</li><li>
Proactively identify opportunities to amplify brand awareness, support restaurant initiatives, and drive guest engagement across platforms.</li></ul>
Content Strategy &amp; Management<ul><li>
Own and manage the content calendar for each assigned concept, ensuring alignment with brand voice, aesthetic, and overall marketing goals.</li><li>
Direct and oversee content production (photography, videography, reels, storytelling), collaborating with in-house teams and external partners as needed.</li><li>
Develop marketing decks, shot lists, and mood boards for monthly content shoots while coordinating with restaurant teams to ensure successful execution. 
Review performance analytics to inform content and posting strategies, optimizing reach, engagement, and conversion.</li></ul>
Brand &amp; Platform Oversight<ul><li>
Serve as the brand steward for each assigned location across digital platforms ensuring consistency, tone, and professionalism across all touch points.</li><li>
Manage day-to-day posting, scheduling, and community engagement across Instagram, Facebook, TikTok, and other relevant platforms, with an eye toward innovation and trend alignment.</li><li>
Monitor industry, hospitality, and social media trends to identify opportunities that keep assigned concepts culturally relevant and competitively positioned.</li></ul>
Cross-Functional Collaboration<ul><li>
Act as the primary liaison between marketing and restaurant teams, guiding campaign execution, capturing in-the-moment content, and communicating marketing objectives clearly and effectively.</li><li>
Build trusted relationships with chef partners, restaurant leadership, operations teams, and cross-functional departments to ensure marketing initiatives align with business goals.</li><li>
Coordinate with photographers, creators, influencers, media partners, and other vendors as needed to support marketing initiatives.</li><li>
Lead marketing support for restaurant openings, pop-ups, menu launches, events, and activations ensuring timelines and deliverables are met.</li><li>
Maintain a consistent presence in the restaurants, rotating through the locations each week ensuring constant communication with management and culinary teams.</li></ul>
Innovation &amp; Professional Development 
<ul><li>
Stay current on emerging hospitality, travel, marketing, and social media trends.</li><li>
Continuously identify opportunities to improve marketing performance, operational workflows, and guest engagement.</li></ul>
Performance Analysis &amp; Reporting<ul><li>
Regularly review performance metrics and generate insights reports to assess ROI, campaign success, and content performance.</li><li>
Make data-informed recommendations for strategy refinement, audience growth, and platform experimentation.</li><li>
Present campaign performance, insights, and recommendations to marketing leadership and restaurant teams as needed.</li></ul>
Preferred Qualifications<ul><li>
3&ndash;5 years of experience in marketing, social media, hospitality, or a related field</li><li>
Strong photography and mobile video creation skills</li><li>
Experience using Meta Business Suite, Google Analytics, Canva, Adobe Creative Suite, or similar marketing platforms</li><li>
Exceptional project management and organizational skills</li><li>
Excellent written and verbal communication skills</li><li>
Ability to manage multiple brands and competing priorities simultaneously</li><li>
Passion for restaurants, hospitality, food, and storytelling</li></ul>
Benefits &amp; Perks: Health, Dental, and Voluntary Benefits Package (available after 90 days), free membership to Chicago Athletic Clubs employer-sponsored mental health and resource program, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 20+ establishments! 
 
Physical Requirements:<ul><li>
Lift and move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds</li><li>
Safely and effectively use all necessary tools, equipment, and cleaning chemicals</li><li>
Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces</li><li>
Ability to bear exposure to hot and cold environments</li></ul>
More detail about Boka Restaurant Group part of BOKA Restaurant Group</div>

Marketing & Social Media Specialist - Boka Restaurant Group

One Off Hospitality Group

<div>Description
About One Off Hospitality:
For almost 30 years, One Off Hospitality has developed and operated some of Chicago&rsquo;s most beloved places to eat and drink. More importantly, we&rsquo;re a group of people &ndash; chefs, hospitality veterans, managers and creators &ndash; who believe in the power of treating our guests like family and our restaurants like home. 
About The Role:
OOH is currently seeking an analytical, strategic, and highly motivated individual to join our team as Director of Communications &amp; Strategy. This is an exempt position that will oversee the Marketing Team, and report to the CEO. 
The Director of Communications &amp; Brand Strategy will oversee brand communications and corporate messaging, maintaining consistent brand standards and identifying data-driven opportunities to strengthen market position, while leveraging deep knowledge of industry trends and competitive positioning. 
The role requires an in-depth knowledge of different facets of marketing including but not limited to advertising, digital and email marketing, performance reporting, promotional event development, campaign management, and grassroots marketing. Candidates should possess strong analytical and writing skills along with a high-level ability to multitask. 
This is a fast-paced role, in a fast-paced industry. Strong communication skills, the ability to work well with others in different positions, sound business judgment, a strong attention to detail, and genuine interest in the food and beverage industry are necessary. 
This is a fantastic opportunity to work directly with leaders in the food &amp; beverage industry and grow with the organization! 
Requirements
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Strategic Leadership:
<ul><li>Define the company&rsquo;s long-term marketing vision and ensure it aligns with overarching corporate and financial goals.
</li><li>Develop marketing collateral and email campaigns to promote initiatives and drive revenue.</li><li>
Develop marketing collateral and email campaigns to promote initiatives and drive revenue.</li><li>
Work alongside and ideate with Chefs and Managers on specials, events, private events, catering, and more.</li><li>
Bring ideas to the table on new and creative ways to put our brands at the forefront of consumers&rsquo; minds to drive first-time visits and repeat visits.</li><li>
Manage relationships with strategic partners (PR agency, third-party technologies, etc).</li></ul>
Brand Positioning:<ul><li>
Own the global brand identity, narrative, and corporate communications to maintain market authority.</li><li>
Aid in development of grassroots marketing plans in various neighborhoods throughout Chicago.</li><li>
Stay abreast of market trends (food &amp; beverage, lifestyle, etc.) for real-time marketing opportunities.
</li></ul>Team Leadership:<ul><li>
Lead and support the internal Marketing Team, providing direction, feedback, and coordination to ensure strong execution of marketing, communications, and creative work.</li><li>
Work with the Marketing Manager and the Marketing Coordinator to develop annual calendars for upcoming marketing and event campaigns.</li><li>
Be an integral part of the marketing team &ndash; join weekly marketing meetings and events led by the marketing team. Some evening and weekend work may be required.</li></ul>
Revenue &amp; Growth:<ul><li>
Lead growth strategy and performance marketing initiatives, with responsibility for planning, managing, and optimizing paid media budgets to drive customer acquisition, retention and measurable ROI.</li></ul>
Programming:<ul><li>
Responsible for updating marketing assets and information across partner platforms, brand websites, and other digital footprints.</li><li>
Set-up ticketing event, experience, pre-order, and to-go pages via third-party technology platforms.</li><li>
Oversee and drive the One Off Rewards loyalty program and mobile app.</li></ul> 
Requirements
Minimum Qualifications (Education, Experience, Skills)<ul><li>
5+ years professional marketing experience; food &amp; beverage/restaurant experience preferred but not required.</li><li>
Knowledge of Canva and Mailchimp (or equivalent platform) required.</li><li>
Knowledge of Asana, Tock, Google My Business, BentoBox, SquareSpace and Adobe Suites.</li><li>
Experience drafting annual content calendars of marketing and event efforts.</li><li>
Hands-on experience creating and designing email marketing campaigns and optimizing future ones based on analytics.</li><li>
Confident with creative writing.</li><li>
A passion for having fun, dining out, and trying new restaurants</li><li>
Ability to multitask, stay organized, and prioritize effectively</li><li>
Strong understanding of how marketing, public relations, business development and social media work together is a must.</li></ul>
Physical Demands and Work Environment<ul><li>
Ability to work autonomously as well as with a team</li><li>
Ability to adapt and work efficiently in a rapidly changing dynamic environment with deadline pressures</li><li>
Ability to be flexible with job demands and open minded when being asked to complete tasks</li><li>
Ability to travel to different locations around the Chicago area, as needed</li><li>
Onsite work environment &ndash; comfortable working from restaurant locations.</li><li>
Ability to sit and/or stand for up to 8-10 hours a day</li><li>
Ability to carry equipment with travel including camera, laptop, etc.</li></ul> 
One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
More detail about One Off Hospitality Group part of One Off Hospitality Group</div>

Director of Communications & Brand Strategy

Specialized Bicycle Components

<div>Cycling Specialized - Specialized Fulton - Chicago, IL
ABOUT SPECIALIZED
Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we&rsquo;re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We&rsquo;re a team of barrier-breakers, disrupters, and problem solvers. We&rsquo;re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out &ndash; we&rsquo;re here to help you build your career at Specialized.
JOB SUMMARY
A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail.
A Specialized Cycling Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Cycling Specialist delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The Cycling Specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.
HOW YOU&rsquo;LL MAKE A DIFFERENCE<ul><li>
Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction</li><li>
Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs</li><li>
Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process</li><li>
Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way</li><li>
Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized</li><li>
General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty</li><li>
Use company literature/resources and available training to stay current on product features</li><li>
Regular, dependable attendance and punctuality</li></ul>
WHAT YOU NEED TO WIN<ul><li>
Passion for cycling and the Specialized brand</li><li>
Bike shop experience preferred</li><li>
A current or former retail employee with 1+ years of experience preferred</li><li>
Excellent communication with the ability to effectively interact with riders and team members</li><li>
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching</li><li>
Able to lift at least 50 lbs. or more and use proper lifting skills</li></ul>
TELL ME MORE<ul><li>
Competitive health care (Medical PPO or HDHP)*</li><li>
Dental*</li><li>
Vision*</li><li>
Health Savings Account (HSA)</li><li>
Short and Long Term Disability</li><li>
Company sponsored life insurance</li><li>
Optional Term Life Insurance</li><li>
Optional Critical Illness insurance</li><li>
Optional Critical Accident insurance</li><li>
Competitive vacation package*</li><li>
401(k) with match</li><li>
8 Weeks paid parental leave</li><li>
Paid company holidays</li><li>
Employee discounts on all product</li><li>
Deep partner retail discounts</li><li>
Fitness &amp; Events Reimbursement</li><li>
Employee Assistance Program</li><li>
Commuter Benefits *if applicable in state</li></ul><ul><li>For eligible employees</li></ul>
At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.
 For additional information on benefits and perks, please visit: https://benefits.specialized.com
Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.
We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone &ndash; especially those from marginalized groups &ndash; to apply to our job postings and help us earn the position as the rider&rsquo;s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.</div>

Cycling Specialized - Specialized Fulton - Chicago, IL

Databricks

<div>FEQ327R502

Mission

Reporting to the Tech GM of Field Engineering, the Specialist Solutions Architect Manager for Healthcare &amp; Life Sciences (HLS) will lead a high-impact team of Specialist Solutions Architects (SSAs) and SSA Team Leads/Managers across the North East region. You will cultivate, guide, and scale a dynamic organization focused on enterprise software, big data, healthcare interoperability (e.g., FHIR/HL7), clinical/claims analytics, real-world evidence (RWE), and medical AI/ML applications. Leading this specialized pre-sales engine, you will partner closely with Sales leadership to drive consumption, maximize ARR, and help healthcare providers, payers, and pharmaceutical organizations achieve transformational business and patient outcomes. You will scale and operate a world-class tier of field engineers to accelerate Databricks' dominance within the HLS vertical.

The Impact You Will Have:
<ul>
<li>Hire, train, and develop a high-performing tier of both individual contributors (IC) and frontline managers/leads within the Specialist Solutions Architecture organization.</li>
<li>Maintain a robust, diverse hiring pipeline attuned to deep technical expertise, clinical data structures, and life sciences domain proficiency.</li>
<li>Exceed regional sales and consumption targets by ensuring your management and SA teams rigorously qualify accounts, identify high-value genomic, clinical, or operational use cases, execute secure proof-of-concepts, and serve as trusted advisors across the customer lifecycle.</li>
<li>Drive deep adoption of the Databricks Data Intelligence Platform, ensuring compliance frameworks (HIPAA, HITRUST, GxP) are properly mapped to outsized business and regulatory value.</li>
<li>Establish strong matrixed relationships across Product Management, Engineering, Industry Solutions, and Sales to remove blockers and accelerate go-to-market velocity.</li></ul> 


What We Look For:
<ul>
<li>5+ years of leadership experience directly managing technical pre-sales teams, with a proven track record of leading both high-level individual contributors (L6+) and frontline technical managers/pod leads.</li>
<li>5+ years of deep experience in the data and AI space with highly technical platforms (e.g., distributed computing, cloud data warehousing, MLOps, or generative AI infrastructure).</li>
<li>Comprehensive understanding of the Healthcare and Life Sciences vertical, including hands-on familiarity with industry data models (OMOP, FHIR), regulatory constraints (HIPAA, GxP), and standard enterprise data integration/transformation patterns.</li>
<li>Proven capability as a trusted strategic advisor to HLS technical executives (CTOs, CIOs, Chief Data Officers) guiding large-scale cloud infrastructure and AI roadmap decisions.</li>
<li>Elite command of technical qualification methodologies, architecture design validation, structured proof-of-concept (POC) management, and value-selling frameworks.</li>
<li>Demonstrated history of organizational scaling&mdash;successfully hiring complex profiles, accelerating onboarding cycles, coaching leaders, and managing progression pathways.</li>
<li>Strong operational rigor around pipeline tracking, resource allocation, and building cross-functional alignment between Field Engineering, Sales, and Customer Success.</li>
</ul><div>
About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide &mdash; including Comcast, Cond&eacute; Nast, Grammarly, and over 50% of the Fortune 500 &mdash; rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark&trade;, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. 
 
Benefits 
 
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. 

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.</div></div>

Sr. Manager, Field Engineering (Specialist) - HCLS

Trainee Casualty Claims Specialist

Daniels Health

<div>
 
 Talent Acquisition Specialist
 
 
 With strong growth across both domestic and international markets, Daniels Health is expanding our Talent Acquisition team and adding a Talent Acquisition Specialist to our Chicago office.
 
 
 
 We're on track to finish the year with 40% company growth, making this an exciting time to join a business that is scaling rapidly while maintaining the collaborative, people-first culture that sets us apart.
 
 
 
 In this role, you'll partner with leaders across the organization to attract, engage, and hire top operational talent. You'll own the full recruitment lifecycle for a diverse portfolio of positions, including roles in Engineering, Transportation, Operations, Plant Management, and Customer Service. You'll also play a key role in strengthening our employer brand and ensuring every candidate has an exceptional experience.
 
 
 
 We offer a hybrid work environment with two days per week onsite in our Chicago office, giving you the flexibility to do your best work while staying connected to a high-performing team.
 
 
 What You'll Do
 
 <ul>
 
 <li>
 Manage the full recruitment lifecycle from intake and sourcing through offer negotiation and onboarding
 </li>
 
 <li>
 Create and execute recruitment strategies to attract top talent across multiple business functions
 </li>
 
 <li>
 Partner closely with hiring managers to understand workforce needs and develop new requisitions and position descriptions
 </li>
 
 <li>
 Provide guidance and best-practice recommendations on recruitment, compensation, candidate assessment, and selection
 </li>
 
 <li>
 Deliver an outstanding candidate experience throughout the hiring process
 </li>
 
 <li>
 Support onboarding activities to ensure new hires have a seamless transition into the organization
 </li>
 
 <li>
 Build strong relationships with stakeholders across the business and serve as a trusted talent advisor
 </li>
 
 <li>
 Conduct research on recruitment trends, talent market insights, and HR initiatives as needed
 </li>
 
 <li>
 Contribute to employer branding initiatives and continuous improvement efforts within the Talent Acquisition function
 </li>
 
 
 </ul>
 
 What You'll Bring
 
 <ul>
 
 <li>
 3+ years of full cycle recruiting experience in either a corporate or agency environment
 </li>
 
 <li>
 Experience recruiting for operational positions such as leadership in plants, transportation, engineering, and customer service.&nbsp;
 </li>
 
 <li>
 Strong communication and relationship-building skills with the ability to influence and collaborate effectively
 </li>
 
 <li>
 Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment
 </li>
 
 <li>
 Knowledge of Equal Employment Opportunity principles and recruitment best practices
 </li>
 
 <li>
 Strong customer-service mindset and commitment to delivering exceptional stakeholder experiences
 </li>
 
 <li>
 Confidence, adaptability, and the ability to think quickly and solve problems
 </li>
 
 <li>
 Strong negotiation and presentation skills
 </li>
 
 <li>
 Ability to handle sensitive and confidential information with professionalism
 </li>
 
 <li>
 Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
 </li>
 
 <li>
 A positive attitude, sense of humor, and passion for helping people find meaningful careers
 </li>
 
 
 </ul>
 
 Why Join Daniels Health?
 
 Be Part of a High-Growth Organization
 
 
 We're on track to achieve 40% growth this year, creating opportunities for career development, advancement, and meaningful impact.
 
 
 Purpose-Driven Work
 
 
 Join a company whose mission is to make healthcare safer and help protect people, communities, and the environment.
 
 
 Hybrid Flexibility
 
 
 Enjoy a 2-day-per-week onsite schedule that balances collaboration and flexibility.
 
 
 Exceptional Culture
 
 
 We pride ourselves on an open, collaborative environment where ideas are welcomed, leaders are accessible, and teammates genuinely support one another.
 
 
 Comprehensive Benefits
 
 
 Choose from a robust benefits package including medical, dental, vision, and additional wellness offerings.
 
 
 Stability You Can Count On
 
 
 As an essential service provider, Daniels Health operates in a recession-resistant industry with a strong foundation for long-term success.
 
 
 Extra Perks
 
 <ul>
 
 <li>
 Your birthday off every year
 </li>
 
 <li>
 Game zone featuring a Nintendo Switch, massage chair, basketball hoop, and more
 </li>
 
 <li>
 Building amenities including a gym, rooftop deck, bike room, and countless nearby lunch options
 </li>
 
 <li>
 Team-focused strategic planning and professional development opportunities
 </li>
 
 
 </ul>
 
 
 Looking to grow your recruiting career with a company that's scaling rapidly and investing in its people? We'd love to hear from you.
 
 
 
 
 
 
 
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 
 
 
 &ldquo;The pay range for this position is $70,000 to $90,000 base salary. Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor.
 
 
 
 At Daniels Health, we are committed to supporting our employees&rsquo; well-being, work-life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities.&rdquo;
 
</div>

Talent Acquisition Specialist- Operations

Four Seasons Residential Realty

We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve helpdesk tickets efficiently, and deliver exceptional customer service while maintaining professionalism and empathy.🔧 Key Responsibilities• Provide first-level IT support via phone, email, chat, and in person• Diagnose and troubleshoot hardware, software, network, and system issues• Install, configure, and maintain desktops, laptops, printers, and mobile devices• Manage user accounts (password resets, permissions, Active Directory updates)• Support Microsoft 365 applications, VPN access, and enterprise tools• Document incidents and resolutions in the ticketing system• Escalate complex issues to Tier 2/3 support when necessary• Maintain IT inventory and asset tracking• Educate users on IT best practices and security awareness 🛠 Required Qualifications• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)• 1–3 years of IT helpdesk or desktop support experience• Strong knowledge of Windows and/or macOS operating systems• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)• Experience with ticketing systems• Excellent communication and customer service skills 🌟 Preferred Qualifications• Experience with Active Directory and Microsoft 365• Knowledge of remote support tools• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications• Experience in a fast-paced corporate environment 🤝 Key Competencies• Strong problem-solving skills• Ability to multitask and prioritize• Customer-first mindset• Professional and positive attitude• Team collaboration 🎁 What We Offer• Competitive salary• Health, dental, and vision benefits• Paid time off• Professional development opportunities• Collaborative and supportive team environment

Remote Customer Facing IT End-user Support

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