caregiver. (assisted living & memory care - all shifts)

case manager

911 telecommunicator

call center agent - prn

cardiac cath lab tech on call Jobs in Houston

cardiac cath lab tech on call

caregiver. (assisted living & memory care - all shifts) Jobs in Houston

on call crisis response advocate up to 19 hours per week

Houston Area Women's Center

<div><div><p>Being a on-call Crisis Response Advocate provides crisis intervention, emotional support, danger assessment, safety planning, shelter placement, and information and referral to domestic and sexual violence survivors through hospital accompaniment, 24-hour hotlines, and chat.</p><p>
</p></div><p><b>Your Schedule:</b></p><ul><li>
On-call Schedule: One week per month</li><li>
On-call hours from 6 p.m. to 6 a.m., Monday through Friday, and 24-hour availability on Saturday and Sunday.</li><li>
Work Model: hybrid</li><li>
Local Travel:100%, as need for hospital accompaniment while on shift</li></ul><p>
</p><p><b>Our Total Compensation Package:</b></p><ul><li>
Hourly Compensation: $17.02</li><li>
Additional Compensation: $10 per day for each day on-call</li><li>
Pay schedule semi-monthly</li><li>
Employee Assistance Program</li></ul><p>
</p><p>Imagine a place where your talent can make a meaningful difference in people's lives. Working at Houston Area Women's center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor's life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.</p><p><b>
The Requirements We are Seeking:</b></p><p>
</p><ul><li>Bachelor&rsquo;s Degree in Social Science, Psychology, Counseling, Sociology, Social Work, Criminal Justice, or Public Health</li><li>
A minimum of one year of experience working with survivors of domestic and sexual violence, or social services setting working with vulnerable populations with clients from diverse backgrounds.
</li><li>Intermediate Proficiency within Microsoft Office, specifically Teams, Outlook, Excel, and Word.</li><li>
Bilingual in both English and Spanish, preferred.</li><li>
You have a valid Texas driver&rsquo;s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation</li></ul><p>
</p><p></p><p><b>What you Deliver in this role:</b></p><p>
</p><ul><li>You will provide hospital accompaniment, crisis intervention, emotional support, case management, information &amp; referral, education, support, and advocacy to survivors of domestic and sexual violence at local hospitals and via nurse line as needed.</li><li>
You will provide crisis intervention, emotional support, case management, information &amp; referral, education, support, and advocacy to survivors of domestic and sexual violence via 24 crisis hotline and chat as needed while on standby for hospital visits.</li><li>
You will conduct danger assessment and creates safety plans with survivors in high-risk cases.</li><li>
You will communicate with on-call staff including Supervisors, Crisis Hotline/Chat Counselors, SANE nurses, law enforcement, and community partners.</li><li>
You will coordinate shelter placement and emergency transportation of clients as needed with Hotline and Shelter team.</li><li>
You will attend mandatory monthly meetings and training with Manager of Hospital Accompaniment &amp; Crisis Intervention Services, All Department Staff Meetings and/or meet as assigned.</li><li>
You will do mandatory Reporting: report suspected and prior abuse/neglect to either Child Protective services or Adult Protective Service when appropriate.</li><li>
You will maintain sufficient inventory at all times while on-shift of information packets and clothing for clients. Supplies provided by agency.</li><li>
Other duties/projects may be assigned. Should such duties become routine, the job description will be reviewed and revised.</li></ul><p>
</p><p>When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.</p></div>

On-call Crisis Response Advocate- Up to 19 hours per week

<div><div><p>As the On-call Crisis Hotline Counselor is a critical role within the Houston Area Women&rsquo;s Center that provides real-time support to clients in immediate need. The On-call Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The On-call Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.
</p></div><p></p><p><b>Your Schedule:</b></p><p>
</p><ul><li>On-call only- up to 19 hours per week</li><li>
Work Model: Hybrid</li><li>
Local Travel:<b> </b>5% for trainings and meetings.</li></ul><p>
</p><p></p><p><b>Our Total Compensation Package:</b></p><p>
</p><ul><li>Hourly Rate: $18.04 hourly</li><li>
Pay schedule: semi-monthly</li><li>
Employee Assistance Program</li></ul><p>
</p><p></p><p>Imagine a place where your talent can make a meaningful difference in people&rsquo;s lives. Working at Houston Area Women&rsquo;s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor&rsquo;s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.</p><p><b>
The Requirements We are Seeking:</b></p><p>
</p><div><ul><li>High School diploma or equivalent
</li><li>Is actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
</li><li>Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.
</li><li>A minimum of 6 months of experience in social services, customer service, or call-center setting
</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)</li><li>
Computer savvy and able to learn new applications and technologies quickly.</li><li>
Bilingual in both English and Spanish, able to read, speak, and write both languages fluently, strongly preferred.
</li><li>Texas driver&rsquo;s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation</li></ul><p>
</p></div><p></p><p><b>What you Deliver in this role:</b></p><p>
</p><ul><li>You will provide crisis intervention, emotional support, information &amp; referral, education, support, and advocacy to survivors of domestic and sexual violence.</li><li>
You will conduct danger assessments with survivors and creates safety plans based on each client&rsquo;s individual case and needs.</li><li>
You will provide shelter screenings and coordination of shelter placement and emergency transportation of clients.</li><li>
You will make CPS and APS reports as required and needed.</li><li>
You will keep accurate client and hotline/chat data/records for monthly reports.</li><li>
You will communicate with program and on-call staff including Supervisors, Crisis Response Advocates, and community partners.</li><li>
You will communicate with HAWC&rsquo;s answering service to relay and respond to messages.</li><li>
You will communicate with leadership and other Hotline staff on the team regarding case management and other issues.</li><li>
You will attend mandatory monthly meetings and training with the Hotline &amp; Crisis Intervention Services Coordinator, All Department Staff Meetings, and/or meet as assigned.</li><li>
Other duties/projects may be assigned.</li></ul><p>
</p><p></p><p><b>What Skills and Assets you bring, and more:</b></p><p>
</p><ul><li>Excellent attention to details.</li><li>
Demonstration of professional objectivity and appreciation for confidential information.</li><li>
Ability to remain calm in difficult situations.</li><li>
Ability to follow instructions and to adhere to policies and procedures.</li><li>
Ability to prioritize tasks to meet individual and team deadlines.</li><li>
Has a growth mindset and is a good team player.</li><li>
Strong communication skills, both verbally and in writing.</li></ul><p>
</p><p></p><p>When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.</p></div>

On-Call Crisis Hotline Counselor- up to 19 hours per week

Wyndy

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 In search of a full-time newborn nanny. Must be experienced in caring for newborns, providing a safe and nurturing environment. Additional duties may include light housekeeping and meal preparation. Must have excellent communication skills and be reliable. CPR and First Aid certification preferred.
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 Location: Houston, TX 77222
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 Education: Attending/Graduated College
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 Experienced Nanny: Yes
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   A love of working with children
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   Access emergency support from Wyndy if issues arise during a job
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   Match with families that align with your childcare style and preferences
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In search of a full-time newborn nanny near UH

DJACQUES ENTERPRISES LLC

<p><b>CDL-A Truck Driver &ndash; Start Your Career with No Experience Required</b><br/><b>Location:</b> Houston, TX</p><p><b>Contact:</b> Nate Gonzalo, Lead Recruiter<br/>Call or Text: (914) 594-6205</p><p><i><b>Competitive Pay You Can Count On</b></i></p><ul><li>Earn <b>$67,000 &ndash; $79,000 annually</b></li><li>Weekly pay between <b>$1,288 &ndash; $1,520</b></li><li>Average around <b>$1,300 per week</b></li><li>Reliable <b>weekly pay</b>, every week</li></ul><p><i><b>Home Time That Works for You</b></i></p><ul><li>Home time varies based on freight and route availability</li><li><b>Some weeks home weekly</b></li><li><b>Some weeks home every other week</b></li><li>While weekly home time isn&rsquo;t guaranteed, consistent lanes help maximize time at home whenever possible</li></ul><p><i><b>Routes &amp; Coverage Area</b></i></p><ul><li>Regional runs throughout the <b>Eastern and Central states</b></li><li><b>No West Coast routes</b></li><li>Predictable lanes with steady, year-round freight</li><li>No forced dispatch to Western states</li></ul><p><i><b>Bonuses &amp; Full Benefits Package</b></i></p><ul><li>Up to <b>$1,500 transition bonus</b> for new hires</li><li><b>$1,000 bonus</b> for drivers with 3+ months of experience</li><li>Safety and performance bonuses up to <b>3 CPM</b></li><li><b>$300 paid orientation</b></li><li>Monthly performance incentives</li><li>Medical, dental, and vision insurance</li><li>401(k) with company match</li></ul><p><i><b>Position Details</b></i></p><ul><li>Solo OTR driving position</li><li>Average <b>2,500 &ndash; 3,000 miles per week</b></li><li>Consistent freight year-round</li><li>Long-term stability with opportunities to transition into local routes</li></ul><p><i><b>Qualifications</b></i></p><ul><li>Valid CDL-A license</li><li>Minimum_ <b>120 hours of certified CDL training</b>_</li><li>Clean driving record</li><li>Current DOT medical card</li><li>Recent CDL graduates encouraged to apply</li></ul><p><i><b>Ready to Get on the Road?</b></i></p><p>Call or text Nate Gonzalo at <b>(914) 594-6205</b> today to apply or get your questions answered.</p><p>Job Type: Full-time</p><p>Pay: $1,200.25 - $1,527.40 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Employee stock purchase plan</li><li>Fuel card</li><li>Health insurance</li><li>Lease purchase program</li><li>Life insurance</li><li>Paid orientation</li><li>Paid training</li><li>Parental leave</li><li>Passenger ride along program</li><li>Pet rider program</li><li>Prescription drug insurance</li><li>Referral program</li><li>Retirement plan</li><li>Safety equipment provided</li><li>Vision insurance</li></ul><p>License/Certification:</p><ul><li>CDL A (Required)</li></ul><p>Work Location: On the road</p>

No Experience CDL Class A Drivers

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Texas<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Call Center Representative (Temp-to-Perm)

Raptor Technologies

<div><div><p><b>About Us!</b></p>
<p>
Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor's globally integrated product portfolio supports a school's foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.</p></div><p><b>
Position Overview:</b></p>
<p>
As a Technical Support Engineer &ndash; Level 1, you will deliver front-line technical support to our clients, owning reported issues from initial investigation through resolution or escalation. This role contributes directly to the reliable operation of our products and the safety of students and school personnel. This is a hybrid position that will be required to be in the office three days a week and is part time working 30-32 hours a week.</p>
<p><b>
Job Duties &amp; Responsibilities:</b></p>
<ul>
<li>Provide support to external users in the operation of company software</li>
</ul><ul><li>Handle inbound and outbound phone calls to assist clients with software and hardware issues using remote assistance tools</li>
</ul><ul><li>Take ownership of reported issues, with a strong emphasis on researching, troubleshooting, and identifying software or process-related problems</li>
</ul><ul><li>Deliver exceptional customer service while adhering to established support policies and procedures</li>
</ul><ul><li>Provide on-demand product training for new and existing clients through support tickets</li>
</ul><ul><li>Adapt quickly to product updates and process changes in a fast-paced environment with multiple products and frequent release cycles</li>
</ul><ul><li>Manage time effectively and maintain a high level of availability to independently handle incoming calls and support tickets</li>
</ul><ul><li>Troubleshoot and resolve a variety of hardware and software issues via phone, chat, and email</li>
</ul><ul><li>Understand and meet key performance metrics established for the technical support department</li>
</ul><ul><li>Accurately document and manage support tickets and issues for assigned product</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>1 year in a technical support or customer-facing role</li>
</ul><ul><li>Creative thinking to resolve issues</li>
</ul><ul><li>Above-average written and verbal communication skills</li>
</ul><ul><li>Strong passion for delivering excellent customer service</li>
</ul><ul><li>Proven time management skills in a remote or virtual work environment</li>
</ul><ul><li>Ability to work independently while remaining collaborative with a distributed team</li>
</ul><ul><li>A stable internet connection in a private environment</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Associate's degree in a technology-related field, or relevant certifications</li>
</ul><ul><li>Exposure to or interest in supporting Learning Management Systems (LMS) or education-focused technology</li>
</ul><ul><li>Basic familiarity with Salesforce or other CRM tools, or a willingness to learn</li>
</ul><ul><li>Comfortable using Microsoft 365 applications such as Word, Excel, Teams, and Outlook in a daily work environment</li>
</ul><ul><li>Experience working in a Windows 10/11 environment, including basic troubleshooting</li>
<li>Interest or some experience working with SaaS (cloud-based) applications</li>
</ul><div><b>What's in it for you?</b></div>
<ul><li><div>You join the gold standard in school safety software.</div>
</li><li><div>You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.</div>
</li><li><div>You will work with diverse teams made up of some of the best minds in the industry.</div>
</li><li><div>You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.</div>
</li><li><div>You will have access to a robust benefits package that includes:</div>
</li><li><ul><li><div>Remote-first philosophy</div>
</li><li><div>Flexible paid time off</div>
</li><li><div>Paid parental leave</div>
</li><li><div>11 Paid holidays per year</div>
</li><li><div>Workplace flexibility</div>
</li><li><div>Affordable health coverage (medical, dental, vision), paid 100% for employee only medical</div>
</li><li><div>401(k) employer contribution to help you plan for the future</div>
</li><li><div>Company paid life insurance, STD, and LTD</div>
</li><li><div>Pet insurance</div></li></ul></li><br>
</ul>
<p></p><div><p><i>Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.</i></p>
<p><i>
If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to </i><i>hr@raptortech.com</i><i> for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.</i></p>
<p><i>
Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.</i></p></div></div>

Technical Support Engineer-Level 1

<div>
 <strong>
  About Us!
  <br/>
  <br/>
 </strong>
 Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor&rsquo;s globally integrated product portfolio supports a school&rsquo;s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.
 <br/>
 <br/>
 <strong>
  Position Overview:
  <br/>
  <br/>
 </strong>
 As a Technical Support Engineer &ndash; Level 1, you will deliver front-line technical support to our clients, owning reported issues from initial investigation through resolution or escalation. This role contributes directly to the reliable operation of our products and the safety of students and school personnel. This is a hybrid position that will be required to be in the office three days a week and is part time working 30-32 hours a week.
 <br/>
 <br/>
 <strong>
  Job Duties &amp; Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide support to external users in the operation of company software
  </li>
  <li>
   Handle inbound and outbound phone calls to assist clients with software and hardware issues using remote assistance tools
  </li>
  <li>
   Take ownership of reported issues, with a strong emphasis on researching, troubleshooting, and identifying software or process-related problems
  </li>
  <li>
   Deliver exceptional customer service while adhering to established support policies and procedures
  </li>
  <li>
   Provide on-demand product training for new and existing clients through support tickets
  </li>
  <li>
   Adapt quickly to product updates and process changes in a fast-paced environment with multiple products and frequent release cycles
  </li>
  <li>
   Manage time effectively and maintain a high level of availability to independently handle incoming calls and support tickets
  </li>
  <li>
   Troubleshoot and resolve a variety of hardware and software issues via phone, chat, and email
  </li>
  <li>
   Understand and meet key performance metrics established for the technical support department
  </li>
  <li>
   Accurately document and manage support tickets and issues for assigned product
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1 year in a technical support or customer-facing role
  </li>
  <li>
   Creative thinking to resolve issues
  </li>
  <li>
   Above-average written and verbal communication skills
  </li>
  <li>
   Strong passion for delivering excellent customer service
  </li>
  <li>
   Proven time management skills in a remote or virtual work environment
  </li>
  <li>
   Ability to work independently while remaining collaborative with a distributed team
  </li>
  <li>
   A stable internet connection in a private environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate&rsquo;s degree in a technology-related field, or relevant certifications
  </li>
  <li>
   Exposure to or interest in supporting Learning Management Systems (LMS) or education-focused technology
  </li>
  <li>
   Basic familiarity with Salesforce or other CRM tools, or a willingness to learn
  </li>
  <li>
   Comfortable using Microsoft 365 applications such as Word, Excel, Teams, and Outlook in a daily work environment
  </li>
  <li>
   Experience working in a Windows 10/11 environment, including basic troubleshooting
  </li>
  <li>
   Interest or some experience working with SaaS (cloud-based) applications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What's in it for you?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You join the gold standard in school safety software.
  </li>
  <li>
   You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
  </li>
  <li>
   You will work with diverse teams made up of some of the best minds in the industry.
  </li>
  <li>
   You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
  </li>
  <li>
   You will have access to a robust benefits package that includes:
  </li>
  <ul>
   <li>
    Remote-first philosophy
   </li>
   <li>
    Flexible paid time off
   </li>
   <li>
    Paid parental leave
   </li>
   <li>
    11 Paid holidays per year
   </li>
   <li>
    Workplace flexibility
   </li>
   <li>
    Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
   </li>
   <li>
    401(k) employer contribution to help you plan for the future
   </li>
   <li>
    Company paid life insurance, STD, and LTD
   </li>
   <li>
    Pet insurance
    <br/>
   </li>
  </ul>
 </ul>
 <em>
  Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.
  <br/>
  <br/>
 </em>
 <em>
  If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
  <br/>
  <br/>
 </em>
 <em>
  Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.
 </em>
</div>


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