43 Supervisor Customer Support jobs in San Francisco

DESCRIPTION

Do you want to solve the most complex, large-scale data challenges for AWS's most strategic customers? Do you want to shape how organizations build and use data platforms in the era of AI? Come join us.

Amazon Web Services (AWS) offers a comprehensive set of services to handle every step of the Analytics process chain including data warehousing, business intelligence, batch processing, stream processing, log analytics, data workflow orchestration, and a comprehensive set of generative AI services that enable customers to build agentic experiences.

We are looking for a Principal Data & Analytics Specialist Solutions Architect who will serve as the Subject Matter Expert (SME) for helping customers solve complex data challenges and build new capabilities, including agentic experiences. You will partner with Sales Account Managers, Solutions Architects, Business Development Representatives, and AWS Service Teams to drive customer adoption and revenue attainment.

You will develop white papers, blogs, sample code, labs, and presentations to evangelize design patterns and best practices on Analytics and the application of generative AI in the domain. You will mentor and train the broader Solutions Architecture population within AWS, teaching them how to integrate data solutions appropriately into customer architectures on AWS.

Our positive and supportive culture encourages our people to do their best work every day. We have 16 leadership principles that help guide us in our every-day decision making process. We believe they are a clearer articulation of those things that have always been a part of what makes Amazon great – things that we must consciously hold on to in fulfilling our mission to be Earth’s Most Customer Centric Company. We are continuously looking for new ways to maintain a culture where our people excel and lead healthy and happy lives. Learn more about life at Amazon. It is always Day One.

The ideal candidate will:

• Be great fun to work with. As the right candidate, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge.

• Enjoy working with customers. You have a passion for educating, training, designing, and building cloud computing systems for some of the world’s fastest growing.

• Be Customer Obsessed. At AWS, customer obsession is in our DNA. You will represent the voice of the customer in field engagements with AWS specialist sales, business development, and service teams.

• Be an Architect. As part of a Solutions Architecture team, you produce and validate reference architectures and customer adoption for AWS Data & Analytics services.

Key job responsibilities

• Designing Data and Analytics solutions. Work with teams at existing and potential customers to deeply understand their business and technical needs. Develop solutions that make the best use of the AWS Cloud and Analytics Services. Collaborate with AWS field sales, training, and support teams to ensure customer success.

• Partnering with account teams, Business Development Managers and Analytics Service teams to accelerate customer adoption and revenue attainment.

• Be the voice of the customer to service engineering teams, providing product improvement feedback to AWS developers and accelerating the adoption of new features in customer deployments.

• Sharing what you know by capturing best-practice knowledge from engineering and field teams, including reference architectures and patterns, with the worldwide AWS solution architect community in order to build a strong worldwide database and analytics community

• Exhibiting thought leadership. Evangelize AWS Services and Analytics Solutions in the Data and Analytics domain. Share best practices through forums such as AWS blogs, whitepapers, reference architectures and public speaking events such as AWS Summit and AWS re:Invent.

A day in the life
You engage with customers' senior technical leaders and decision makers on complex, large-scale data-related topics, including lakehouse architectures, data processing, distributed systems, streaming & messaging, data governance, business intelligence, and search.

You assess the customer's context, design solutions using AWS services, and present them to executive and architecture stakeholders. You then guide implementation teams through adoption. When these engagements reveal product gaps, you partner directly with AWS service team leaders to influence roadmap priorities.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• Bachelor's degree in computer science, engineering, mathematics or equivalent
• Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing
• Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications

PREFERRED QUALIFICATIONS

• Knowledge of distributed systems design and implementation or equivalent
• Knowledge of large scale automation and workflow management or equivalent
• Knowledge of database design and implementation or equivalent
• Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
• Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually
USA, CA, Santa Clara - 210,200.00 - 284,300.00 USD annually