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technical support engineer-level 1 Jobs in Houston

technical support engineer-level 1

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technical support technician

Sungrow

<div>
 <p>
  IT Support Technician The Company: Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&amp;D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&amp;D centers, it ranks among the global leaders in clean energy. Guided by its mission &ldquo;Clean power for all,&rdquo; Sungrow continues to drive innovation and global sustainability.
 </p>
 <p>
  <br/>
 </p>
 <p>
  IT Support Technician:
 </p>
 <p>
  The IT Support Technician serves as the first point of contact for employees needing technical assistance at Sungrow USA&rsquo;s Houston office. This role provides Tier 1 and Tier 2 support, resolving basic IT issues, managing support tickets in ServiceNow, and troubleshooting hardware and software problems. Responsibilities include onboarding and offboarding employees, ensuring seamless access to the tools and systems required for their roles. The IT Support Technician directly impacts employee productivity and satisfaction by delivering prompt and effective IT support. The position offers opportunities to solve a variety of technical challenges, contribute to process improvements, and help shape the overall employee experience at Sungrow USA. Support is also provided to senior IT team members by helping manage their workload, coordinating documentation, and escalating complex issues as needed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is an on-site position, requiring regular work at the Sungrow USA corporate office in Houston for approximately 80 to 100 percent of scheduled time. Employees must live within a reasonable commuting distance of the office, using personal judgment regarding commute time and cost.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Essential Duties and Responsibilities: &bull; Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and email. &bull; Provide Tier 1 and Tier 2 technical support for Sungrow USA, including desktops, laptops, mobile devices, printers, and other IT equipment. &bull; Diagnose, troubleshoot, and resolve hardware and software issues promptly. &bull; Manage support tickets in ServiceNow, including ticket intake, assignment, escalation, and closure. &bull; Monitor and prioritize incoming service requests, ensuring timely and accurate IT support. &bull; Conduct onboarding and offboarding activities for employees, including account setup and access management. &bull; Maintain and update IT documentation, escalation paths, knowledge base articles, and SOPs. &bull; Track and report on service level agreements (SLAs), ticket volume, and resolution metrics. &bull; Maintain hardware and software inventory, licensing, and asset records. &bull; Manage Service Catalog items and ensure CMDB accuracy. &bull; Support and maintain user account information, access privileges, and security groups. &bull; Assist with ServiceNow platform optimization and stay current with new features. &bull; Contribute to the development and implementation of IT policies, procedures, and best practices. &bull; Deliver user training and IT communications. &bull; Support ISO 27001 and SOC 2 compliance initiatives and assist with audits. &bull; Drive process improvements and automation, implementing ITIL-aligned best practices. &bull; Collaborate with engineers and other technical staff to resolve systemic issues and streamline workflows. &bull; Recommend improvements to IT service delivery and support process enhancements. &bull; Assist with IT projects and system upgrades as needed. &bull; Maintain positive relationships with staff and vendors. &bull; Escalate complex technical issues to senior IT staff when necessary. &bull; Perform other related duties as assigned.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Minimum Requirements: &bull; 1+ years of IT support or service desk experience &bull; Proficient in Windows OS, Microsoft 365, and common business applications &bull; Experience with ServiceNow or similar ITSM/ticketing platforms. &bull; Familiar with troubleshooting hardware for computers, mobile devices, printers, and barcode scanners &bull; Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). &bull; Experience with user account management in Active Directory, Entra ID, Okta, or similar systems. &bull; Excellent communication and interpersonal skills. &bull; Ability to work under pressure and handle complex technical issues.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Education or Desired License and Certificates: &bull; Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. &bull; Relevant IT certifications preferred: CompTIA A+, Network+ Microsoft 365 Certified: Endpoint Admin, ITIL 4 Foundation
 </p>
 <p>
  <br/>
 </p>
 <p>
  Additional certifications in ServiceNow, Microsoft 365, or other enterprise platforms are a plus Willingness to pursue ongoing professional development and certification as required by the role Competencies &bull; Customer Service &amp; Technical Support &bull; Incident &amp; Problem Management &bull; Hardware &amp; Software Troubleshooting &bull; Strong verbal and written communication skills; ability to adapt messaging for different audiences &bull; Proactive problem-solving approach and a collaborative mindset
 </p>
 <p>
  <br/>
 </p>
 <p>
  Travel 1%-10% as needed
 </p>
 <p>
  Work Location and Status: &bull; Full time, onsite at Sungrow USA office in Houston &bull; No visa sponsorship Compensation: &bull; Compensation commensurate with experience &bull; Competitive salary and annual bonus eligibility &bull; Comprehensive benefits package including health, dental, vision, and retirement plans &bull; Strong personal and company growth opportunities
 </p>
 <p>
  <br/>
 </p>
 <p>
  Sungrow is an equal opportunity employer.
 </p>
 <p>
 </p>
</div>


Information Technology Support Technician

MetroNational

<div>Description:
<p><b>
NOTE:</b> We do not sponsor. <b>AND </b>This position is <b>NOT REMOTE</b></p><p>
The IT Support Technician works with the IT Support Technician Lead to provide technical assistance and support to the company and its employees. The successful candidate will maintain and provide efficient support for any IT system resources, such as computers, email, phone, and networks.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Responsible for the setup, configuration, repair, break/fix, moves/add/changes, and integration of new and existing computing hardware, software, and other computer-related technologies and peripherals</li><li>
Track, manage, and own technology support requests received daily.</li><li>
Leverage all required support teams to resolve support issues and provide clear, professional, and timely updates to employees and IT staff</li><li>
On-call availability to respond to support requests and flexible work schedule to respond to the needs of the business</li><li>
Must be a self-starter who requires only limited supervision/guidance, able to work independently and autonomously</li><li>
Maintain accurate inventory of IT equipment in the storage room to comply with department standards</li><li>
Continuously develop and enhance knowledge, skills, and abilities through various learning channels to expand technical and non-technical capabilities</li><li>
Conducts user training during and after system implementation</li><li>
Provides ongoing maintenance of computer and electronic systems</li><li>
Ability to work weekends or after hours, as needed</li><li>
Additional duties as assigned by the supervisor or as needed to support the needs of the department</li></ul>
Requirements:
<p><b>
EDUCATION AND REQUIRED EXPERIENCE:</b></p><ul><li>
High school diploma or GED equivalent</li><li>
Basic knowledge and experience supporting devices in a Windows environment required</li><li>
3 years of experience working in an IT department. 5 years is a plus</li><li>
Experience in the real estate and property management industry is a plus</li></ul><p><b>
PHYSICAL DEMANDS</b>:</p><ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers, handle, or feel objects, tools, or controls; talk and hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Climbing may be applicable to ladders, roof areas and stairwells as an example.</li><li>
The employee must regularly lift and/or move up to 50 pounds. Vision abilities required by this job includes close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Employee may be required to operate an automobile for after-hours, on-call duty and obtaining parts, completing errands in support of IT operations. Must be able to move freely throughout the campus, including moving up and down stairs.</li><li>
Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties outlined above. Must be able to work in outdoor environments that may include extreme temperatures and heights.</li></ul><p><b>
WORK ENVIRONMENT</b>:</p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work both indoors and outdoors in various climate conditions.</p><p><b>
ABOUT METRONATIONAL</b></p><p>
MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:</p><ul><li>
Houston Chronicle Top Work Places</li><li>
Houston Business Journal Healthiest Employers</li><li>
Houston Business Journal Best Places To Work</li><li>
Cigna Well-Being Award</li><li>
American Heart Association Fit-Friendly Worksite</li><li>
Mother-Friendly Worksite</li></ul></div>

IT Support Technician

Options Technology

<div><p><b>On-site Technical Support Engineer</b></p><p></p><p><b><br>
Location: </b><b>Houston, Texas</b></p>
<p><b>
Salary: Competitive</b></p><p></p><p><b><br>
J</b><b>oin the Options Technical Support </b><b>Team!</b></p><p></p><p><b><br>
Working for Options</b></p><p></p><p><br>
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options&rsquo; future growth and success.</p>
<p>
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.</p><p></p><p><b><br>
Who are we?</b></p><p></p><p><br>
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).</p><p></p><p><b><br>
Why Options?</b></p><br>
<p></p><ul>
<li>
Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.</li>
<li>Continuous career development opportunities: We provide professional skills development and technical training.</li>
<li>The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.</li>
<li>Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.</li></ul><br>
<p></p>
<p><b>
The Role</b></p><p></p><p><br>
As an On-Site Technical Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client&rsquo;s technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm.<br>
<br>
</p><p></p><br>
<br>
<p><b>Typical Job duties would include:</b></p><br>
<p></p><ul>
<li>
On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.</li>
<li>System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date.</li>
<li>Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.</li>
<li>Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.</li>
<li>Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.</li>
<li>System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.</li>
<li>Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.</li></ul><br>
<p></p>
<p><b>
We&rsquo;re looking for someone who has technical proficiency in:</b></p><br>
<p></p><ul>
<li>
Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).</li>
<li>Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting.</li>
<li>Experience: Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.</li>
<li>Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.</li>
<li>Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.</li>
<li>Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.</li>
<li>Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.</li></ul><br>
<p></p>
<p><b>
We&rsquo;re also looking for candidates with:</b></p><br>
<p></p><ul>
<li>
Strong research, writing and communication skills.</li>
<li>Exceptional organisational skills and strong attention to detail.</li>
<li>Desire to travel and see the world.</li>
<li>Ability to work independently and manage your own projects in a professional manner.</li>
<li>A passion for innovation and the financial technology sector.</li>
<li>Project management skills and proven ability to manage own workload.</li></ul><br>
<p></p>
<p><b>
Certifications:</b></p><p><br>
CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.</p><p><br>
<b>
Apply Now!</b></p><p></p><p><br>
Please submit a CV and cover letter to the On-Site Technical Support Engineer (Houston) role on the Options Careers Page at https://www.options-it.com/careers/. On the cover letter, please detail the role you are applying to, along with your availability.</p><p><br>
<br>
We look forward to discussing how you can make an impact at Options Technology!</p>
<p>
If you have any questions about this position, please contact careers@options-it.com.</p></div>

On-Site Technical Support Engineer

Raptor Technologies

<div><div><p><b>About Us!</b></p>
<p>
Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor's globally integrated product portfolio supports a school's foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.</p></div><p><b>
Position Overview:</b></p>
<p>
As a Technical Support Engineer &ndash; Level 1, you will deliver front-line technical support to our clients, owning reported issues from initial investigation through resolution or escalation. This role contributes directly to the reliable operation of our products and the safety of students and school personnel. This is a hybrid position that will be required to be in the office three days a week and is part time working 30-32 hours a week.</p>
<p><b>
Job Duties &amp; Responsibilities:</b></p>
<ul>
<li>Provide support to external users in the operation of company software</li>
</ul><ul><li>Handle inbound and outbound phone calls to assist clients with software and hardware issues using remote assistance tools</li>
</ul><ul><li>Take ownership of reported issues, with a strong emphasis on researching, troubleshooting, and identifying software or process-related problems</li>
</ul><ul><li>Deliver exceptional customer service while adhering to established support policies and procedures</li>
</ul><ul><li>Provide on-demand product training for new and existing clients through support tickets</li>
</ul><ul><li>Adapt quickly to product updates and process changes in a fast-paced environment with multiple products and frequent release cycles</li>
</ul><ul><li>Manage time effectively and maintain a high level of availability to independently handle incoming calls and support tickets</li>
</ul><ul><li>Troubleshoot and resolve a variety of hardware and software issues via phone, chat, and email</li>
</ul><ul><li>Understand and meet key performance metrics established for the technical support department</li>
</ul><ul><li>Accurately document and manage support tickets and issues for assigned product</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>1 year in a technical support or customer-facing role</li>
</ul><ul><li>Creative thinking to resolve issues</li>
</ul><ul><li>Above-average written and verbal communication skills</li>
</ul><ul><li>Strong passion for delivering excellent customer service</li>
</ul><ul><li>Proven time management skills in a remote or virtual work environment</li>
</ul><ul><li>Ability to work independently while remaining collaborative with a distributed team</li>
</ul><ul><li>A stable internet connection in a private environment</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Associate's degree in a technology-related field, or relevant certifications</li>
</ul><ul><li>Exposure to or interest in supporting Learning Management Systems (LMS) or education-focused technology</li>
</ul><ul><li>Basic familiarity with Salesforce or other CRM tools, or a willingness to learn</li>
</ul><ul><li>Comfortable using Microsoft 365 applications such as Word, Excel, Teams, and Outlook in a daily work environment</li>
</ul><ul><li>Experience working in a Windows 10/11 environment, including basic troubleshooting</li>
<li>Interest or some experience working with SaaS (cloud-based) applications</li>
</ul><div><b>What's in it for you?</b></div>
<ul><li><div>You join the gold standard in school safety software.</div>
</li><li><div>You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.</div>
</li><li><div>You will work with diverse teams made up of some of the best minds in the industry.</div>
</li><li><div>You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.</div>
</li><li><div>You will have access to a robust benefits package that includes:</div>
</li><li><ul><li><div>Remote-first philosophy</div>
</li><li><div>Flexible paid time off</div>
</li><li><div>Paid parental leave</div>
</li><li><div>11 Paid holidays per year</div>
</li><li><div>Workplace flexibility</div>
</li><li><div>Affordable health coverage (medical, dental, vision), paid 100% for employee only medical</div>
</li><li><div>401(k) employer contribution to help you plan for the future</div>
</li><li><div>Company paid life insurance, STD, and LTD</div>
</li><li><div>Pet insurance</div></li></ul></li><br>
</ul>
<p></p><div><p><i>Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.</i></p>
<p><i>
If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to </i><i>hr@raptortech.com</i><i> for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.</i></p>
<p><i>
Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.</i></p></div></div>

Technical Support Engineer-Level 1

<div>
 <strong>
  About Us!
  <br/>
  <br/>
 </strong>
 Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor&rsquo;s globally integrated product portfolio supports a school&rsquo;s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.
 <br/>
 <br/>
 <strong>
  Position Overview:
  <br/>
  <br/>
 </strong>
 As a Technical Support Engineer &ndash; Level 1, you will deliver front-line technical support to our clients, owning reported issues from initial investigation through resolution or escalation. This role contributes directly to the reliable operation of our products and the safety of students and school personnel. This is a hybrid position that will be required to be in the office three days a week and is part time working 30-32 hours a week.
 <br/>
 <br/>
 <strong>
  Job Duties &amp; Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide support to external users in the operation of company software
  </li>
  <li>
   Handle inbound and outbound phone calls to assist clients with software and hardware issues using remote assistance tools
  </li>
  <li>
   Take ownership of reported issues, with a strong emphasis on researching, troubleshooting, and identifying software or process-related problems
  </li>
  <li>
   Deliver exceptional customer service while adhering to established support policies and procedures
  </li>
  <li>
   Provide on-demand product training for new and existing clients through support tickets
  </li>
  <li>
   Adapt quickly to product updates and process changes in a fast-paced environment with multiple products and frequent release cycles
  </li>
  <li>
   Manage time effectively and maintain a high level of availability to independently handle incoming calls and support tickets
  </li>
  <li>
   Troubleshoot and resolve a variety of hardware and software issues via phone, chat, and email
  </li>
  <li>
   Understand and meet key performance metrics established for the technical support department
  </li>
  <li>
   Accurately document and manage support tickets and issues for assigned product
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1 year in a technical support or customer-facing role
  </li>
  <li>
   Creative thinking to resolve issues
  </li>
  <li>
   Above-average written and verbal communication skills
  </li>
  <li>
   Strong passion for delivering excellent customer service
  </li>
  <li>
   Proven time management skills in a remote or virtual work environment
  </li>
  <li>
   Ability to work independently while remaining collaborative with a distributed team
  </li>
  <li>
   A stable internet connection in a private environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate&rsquo;s degree in a technology-related field, or relevant certifications
  </li>
  <li>
   Exposure to or interest in supporting Learning Management Systems (LMS) or education-focused technology
  </li>
  <li>
   Basic familiarity with Salesforce or other CRM tools, or a willingness to learn
  </li>
  <li>
   Comfortable using Microsoft 365 applications such as Word, Excel, Teams, and Outlook in a daily work environment
  </li>
  <li>
   Experience working in a Windows 10/11 environment, including basic troubleshooting
  </li>
  <li>
   Interest or some experience working with SaaS (cloud-based) applications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What's in it for you?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You join the gold standard in school safety software.
  </li>
  <li>
   You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
  </li>
  <li>
   You will work with diverse teams made up of some of the best minds in the industry.
  </li>
  <li>
   You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
  </li>
  <li>
   You will have access to a robust benefits package that includes:
  </li>
  <ul>
   <li>
    Remote-first philosophy
   </li>
   <li>
    Flexible paid time off
   </li>
   <li>
    Paid parental leave
   </li>
   <li>
    11 Paid holidays per year
   </li>
   <li>
    Workplace flexibility
   </li>
   <li>
    Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
   </li>
   <li>
    401(k) employer contribution to help you plan for the future
   </li>
   <li>
    Company paid life insurance, STD, and LTD
   </li>
   <li>
    Pet insurance
    <br/>
   </li>
  </ul>
 </ul>
 <em>
  Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.
  <br/>
  <br/>
 </em>
 <em>
  If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
  <br/>
  <br/>
 </em>
 <em>
  Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.
 </em>
</div>


Protech Automotive Solutions

<div><p>Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.</p><p><b><br>
JOB SUMMARY</b></p><p></p><p><b>
Protech Automotive Solutions</b> has an immediate job opening for a <b>Mobile Diagnostic Technician </b>to perform all-purpose duties, which may include, but not limited to: Applies technical knowledge to assist customers, answers inbound and outbound phone calls in support of Autel scanning unit, answers technical questions relating to the scanning procedures of the Autel unit, conducts research to understand, explain, and resolve technology issues on the vehicle.</p><p></p><p><b>
WHAT&rsquo;S IN IT FOR ME?</b></p><ul><li><b>
Benefits from day one</b> &ndash; Immediately eligible for medical, dental and vision</li><li><b>
Industry Comparable Pay</b> &ndash; Paid weekly</li><li><b>
State of the Art Products </b>&ndash; 3M Repair Products</li><li><b>
Paid Vacation &amp; Holidays</b> &ndash; Begin accruing day 1</li><li><b>
Career growth opportunities</b> &ndash; We promote from within</li><li><b>
Paid Skilled Trainings and Certifications</b> &ndash; I-CAR and ASE</li></ul><p><b>
REQUIREMENTS</b></p><ul><li>
2+ years of prior experience as a Diagnostic technician required; I-CAR &amp; ASE certifications preferred</li><li>
Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned</li><li>
Must be able to pass all pre-employment screenings including background checks</li></ul><p></p><p><b>
ABILITIES/SKILLS/KNOWLEDGE
</b></p><ul><li>Minimum age requirement of 21+ years.</li><li>
Ability to do consistent physical activity &ndash; reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.</li><li>
Ability to read and understand instructions, written estimates, and work orders</li><li>
Effective verbal and written communication skills</li><li>
Work through competing priorities and adapt easily to a fast-paced environment</li><li>
Ability to provide personable, friendly customer service to internal and external customers</li></ul><p></p><p>
Caliber is an Equal Opportunity Employer</p><p><b>
Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.</b></p><p></p><p><b>
Must be eligible to work in the U.S. with no restrictions.</b></p></div>

Automotive Mobile Diagnostic Technician

Cox Fleet (Part of Cox Enterprises)

<div><div><b>*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 ***</b>
</div>
<div></div><div><div><b>****Equal opportunity Employer &ndash; Disabled/Veterans encouraged to Apply****</b></div>
</div>
<div></div><div><b>Cox Fleet keeps your fleet moving.</b></div>
<div>Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.</div>
<div></div><div>Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.</div>
<div></div><div><b>JOB SUMMARY</b></div>
<div>Cox Fleet is currently hiring a <b>Light/Medium Duty Automotive Technician </b>to join our recently acquired company, <b>Corcoran Fleet Services,</b> to support our combined future growth. If you&rsquo;re looking for a new place to call home, we would love to talk with you. The <b>Light/Medium Duty Automotive Technician </b>will be responsible for performing Preventative Maintenance inspections, light and follow-up repairs, light mechanical/hydraulic/electrical and electronic diagnostics, licensed DOT inspections, and other duties as assigned at our customer locations. <b>Light/Medium Duty Automotive Technician </b>continues to learn additional advanced mechanical skills and diagnostic Techniques. A successful <b>Light/Medium Duty Automotive Technician </b>complies with all company policies and achieves high level performance metrics.</div>
<div></div><ul><li>You will work on various light/medium duty vehicles such as F150, F250, and F350, including some specialty equipment etc.</li>
<li>Travel is required 100% of the time. This position will service multiple customers in your area and around the state, depending on customer concentration.</li>
<li>A rotating schedule of Mon-Fri the first week and Mon-Sat the second week (Home every day)</li>
<li>This is a <b>Flat Rate</b> Position with abundance of work available.</li>
</ul>
<div></div><div><b>DUTIES</b></div>
<ul><li>Always follow and comply with safe operating practices and procedures.
</li><li>Travel to and perform work at customer location, with most of the work performed outside.</li>
<li>Perform scheduled preventative maintenance (&ldquo;PM&rdquo;), DOT Inspections and follow up repairs on light and medium vehicles in the field.</li>
<li>Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment.</li>
<li>Use hand tools, precision instruments, as well as some Diesel tools, lifts, and jacks.</li>
<li>Perform minor adjustment and repairs on various types of customer vehicles, trucks, and equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Engines (gas only), Transmissions (manual and automatic) etc.</li>
<li>Diagnose, adjust, and repair various types of vehicles, trucks, and equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas only), Transmissions (manual and automatic), Clutches, Differentials, etc.</li>
<li>Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as scanners and pressure gauges.</li>
<li>Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.
</li><li>Independently determining parts required for each job, ordering, and picking up the parts for installation.</li>
<li>Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.</li>
<li>Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (&ldquo;RO&rdquo;) using company provided cellphone and on paper.
</li><li>Accurately complete DOT forms and all other forms of documentation in a timely fashion, as applicable.</li>
<li>Maintain a clean and safe work environment. Assist in cleanup at the end of each day for tools, parts, and equipment.
</li><li>Apply knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job.
</li><li>Work with support team to assess customer needs, provide information or assistance, resolving their problems, or satisfying their expectations.</li>
<li>Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.</li>
<li>Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards.
</li><li>Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.</li>
<li>Communicate with support team in corporate offices to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.</li>
<li>Participate and complete all-in company required safety training.</li>
<li>Maintain assigned service vehicle, conduct safety checks and daily pre/post trip inspections.</li>
<li>Adhere to company policies, processes, and procedures.</li>
</ul>
<div></div><div><b>REQUIREMENTS</b></div>
<ul><li>High School Diploma or GED preferred.</li>
<li>Safe drivers needed; valid driver&rsquo;s license required.</li>
<li>Possess and supply a set of hand tools necessary to perform required job duties.</li>
<li>Minimum of one (1) year of experience as an Automotive Technician on light/medium vehicle repair or equivalent combination of technical education/certifications/skill/experiences.</li>
<li>2 years of equivalent experience in a similar capacity Technician role.</li>
<li>Participate in and complete all-in company required training.</li>
</ul>
<div></div><div><b>SKILLS &amp; ABILITIES</b></div>
<ul><li>Understand the implications of new information for both current and future problem-solving and decision-making.
</li><li>Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work</li>
<li>Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks.
</li><li>Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups.</li>
<li>Ability to determine the type of tools and equipment needed.</li>
<li>Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.</li>
<li>Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.</li><br>
</ul>
<div></div><div><b>WHY COX AUTOMOTIVE MOBILITY FLEET SERVICES?</b></div>
<ul><li><b>Flat Rate. $25.00 to $30.00+ per hour based on experience and location. (Paid weekly)</b></li>
<li><b>Technical training provided to advance your career.</b></li>
<li><b>Dedicated career path &ndash; &lsquo;Over 50% of our front-line managers are promoted from within&rsquo;.</b></li>
</ul>
<div></div><div><div><i>&ldquo;</i><i>Please note: </i><b><i>This posting is for informational purposes only and does not constitute an official job application.</i></b><i> To be considered for employment, all candidates must </i><b><i>submit their application directly through official Cox careers website.</i></b><i> Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company&rsquo;s career site.&rdquo;</i></div></div></div>

Mobile Light/Medium Mechanic

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