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technical support technician

ECLARO

<div>
 
 IT Support Technician
 
 
 
 
 Job Number: 26-00511
 
 
 
 Use your skills where innovative technology solutions begin. ECLARO is looking for an
 
 IT Support Technician
 
 for our client in
 
 Astoria, NY.
 
 
 
 ECLARO&rsquo;s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you&rsquo;re up to the challenge, then take a chance at this rewarding opportunity!
 
 
 
 Position Overview:
 
 
 
 <ul>
 <li>
 Moderately experienced Level 1 IT Support Technician to provide hands-on help desk and technical support across multiple power plant locations in the New York City area.
 </li>
 <li>
 This role requires a self-sufficient technician who can independently troubleshoot and resolve day-to-day IT issues while traveling between sites.
 </li>
 <li>
 Prior field support experience and is comfortable working in industrial environments with minimal supervision.
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide break/fix support for desktops, laptops, printers, and other hardware
 </li>
 <li>
 Perform printer troubleshooting and repair, including connectivity and hardware issues
 </li>
 <li>
 Support computer replacement, setup, and basic configuration
 </li>
 <li>
 Troubleshoot office applications, PDFs, and common end-user software issues
 </li>
 <li>
 Deliver basic network support, including:
 </li>
 <ul>
 <li>
 Connecting to switches
 </li>
 <li>
 Understanding patch panels
 </li>
 <li>
 Basic IP addressing and connectivity troubleshooting
 </li>
 </ul>
 <li>
 Assist end users with varying technical skill levels, including shared workstation environments
 </li>
 <li>
 Respond to and resolve daily help desk requests and on-site technical issues
 </li>
 <li>
 Travel between multiple sites across Queens, Staten Island, and Brooklyn on a rotating schedule
 </li>
 <li>
 Adhere to all safety protocols when working in power plant environments
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience as a Level 1 IT Support Technician (not entry-level or intern)
 </li>
 <li>
 Strong troubleshooting skills for:
 </li>
 <ul>
 <li>
 Desktop and laptop systems
 </li>
 <li>
 Printers and peripheral devices
 </li>
 </ul>
 <li>
 Working knowledge of basic networking concepts (switches, patch panels, IP addressing)
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Must be local to the NYC area and available for emergency support if needed
 </li>
 <li>
 Comfortable working in industrial/power plant environments with safety requirements
 </li>
 <li>
 Access &amp; Technical Environment
 </li>
 <ul>
 <li>
 Limited Active Directory access initially
 </li>
 <li>
 Access level similar to intern/junior support:
 </li>
 <ul>
 <li>
 Membership in local support group
 </li>
 <li>
 Local administrator rights on supported machines
 </li>
 </ul>
 <li>
 Responsibilities focused on endpoint and on-site infrastructure support
 
 </li>
 </ul>
 </ul>
 
 Pay Rate:
 
 $22.00-$23.00/Hour.
 
 
 
 If hired, you will enjoy the following ECLARO Benefits:
 
 
 
 <ul>
 <li>
 401k Retirement Savings Plan administered by Merrill Lynch
 </li>
 <li>
 Commuter Check Pretax Commuter Benefits
 </li>
 <li>
 Eligibility to purchase Medical, Dental &amp; Vision Insurance through ECLARO
 
 
 </li>
 </ul>
 If interested, you may contact:
 
 
 
 Marjorie Palmario
 
 
 
 
 marjorie.palmario@eclaro.com
 
 
 
 
 551-325-0533
 
 
 
 
 Marjorie Palmario | LinkedIn
 
 
 
 
 Equal Opportunity Employer:
 
 ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
</div>

IT Support Technician (Level 1)

Personified Tech

<div>Who We Are
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
About the Role
The Client Support Technician role is a part-time position that provides supplemental, as-needed support to assist in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. This role is intended to extend team capacity during periods of increased client demand, coverage needs, or special projects and does not represent a full-time position. We expect this role to be up to 20 hours per week, during business hours, 9-6pm ET. This role is onsite with the possibility of some remote work.
The Client Support Technician is responsible for maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; and a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
The ideal candidate is technically fluent in the modern IT stack, has strong customer service skills, can break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support for day-to-day coordination and escalation. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
Client Support Technician Responsibilities
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process, leaving detailed notes for other staff to reference.</li><li>
Communicating with users directly via Google Meet, Zoom, or Phone Call</li><li>
Installing, configuring, and mentoring end users on client-approved software</li><li>
Maintaining and coordinating IT training support for new client staff, as requested or scheduled</li><li>
Assisting in improving existing IT automation tools and workflows</li><li>
Removing adware, spyware, and viruses as detected on client hardware</li><li>
Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel</li><li>
Responding to tickets and maintaining ticket system notes to identify chronic problem areas and measure program effectiveness</li><li>
Providing coverage during peak support times, team PTO, or increased client demand</li><li>
Willingness to work outside of normal business hours on an as-needed basis</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks as needed</li><li>
Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, conference cameras, microphones, switches, and wireless connectivity)</li><li>
Other duties as needed</li></ul>
Qualifications
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
</li><li>It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.</li><li>
Ability to work flexibly with hours varying based on business needs</li></ul>
Commitment to DEI
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician - Part Time NY

<div><h1 class="jobSectionHeader">Who We Are</h1>
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work. We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
<h1 class="jobSectionHeader">About the Role</h1>
The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
Additionally, the role involves supporting client-owned technology on site in client office locations in the NYC area. This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices 3 to 5 days a week.
The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
<h1 class="jobSectionHeader">Responsibilities</h1>
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process</li><li>
Creating and maintaining documentation of IT procedures and policies</li><li>
Installing, configuring, and mentoring end users on client-approved software
</li><li>Assisting in the organization and inventory of all hardware and software resources, leveraging automation via UEM tools where possible
</li><li>Maintaining and coordinating regular IT training sessions with new client staff
</li><li>Assisting in improving existing IT automation tools and workflows
</li><li>Removing Adware, Spyware, and Viruses as detected on client hardware
</li><li>Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
</li><li>Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
</li><li>Willingness to work outside of normal business hours as required
</li><li>Willingness to travel as required</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks in the Personified warehouse 60% - 100% in person (DMV region specific)</li><li>
Willingness to travel to onsite visits for clients or projects, including the setup or troubleshooting of conference room and other supported hardware; 60% - 100% in person (NYC Area specific)
</li><li>Other duties as needed
 
</li></ul><h1 class="jobSectionHeader">Qualifications</h1>
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.</li><li>
It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.
</li><li>Willingness to travel as required.</li></ul>
<h1 class="jobSectionHeader">Pay and Benefits</h1>
<ul><li>Salary range $65K-$75K based on experience and qualifications
</li><li>Hybrid work environment- 3-5 days a week onsite</li><li>
Healthcare packages contributed to by Personified
</li><li>Generous paid time off benefit
</li><li>Optional 401K matched by Personified
</li><li>Cell phone stipend
</li><li>Annual Learning and Development stipend
</li></ul>We are currently hiring for multiple individuals to fulfill this role. While Personified staff work anywhere in the continental USA, this role is specifically seeking professionals located in the NYC area.
<h1 class="jobSectionHeader">Commitment to DEI</h1>
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us. Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician

LTIMindtree

<div>
 IT Support Audio Technician Job Description ● Provide technical support for office staff, consultants, and guests regarding AV and IT systems. This includes, but is not limited to, managing issues and requests&mdash;logged as tickets&mdash;related to computer hardware and software, mobile devices, network connectivity, video conferencing, convening space systems, and teleconference systems, as well as any other related technical tasks.● Provide technical support and set-up assistance for audio/video (AV) equipment and connectivity to support client staff, consultants, and external groups utilizing office facilities for meetings, presentations, and other AV activities.● Provide support and assistance for system or application testing carried out by the client's AV and IT Department.● Assist in implementing ongoing preventive maintenance and updates as needed.● Ensure convening systems are updated and tested, and provide necessary support as required● Assist in resolving critical AV system issues and be available as needed● Assist the AV and IT department in ensuring the physical and network security of the office&rsquo;s systems.● Responds to end-user calls promptly, adhering to the Service Agreement Level (SAL). Escalates unresolved issues to the appropriate internal level, follows up on status, and provides timely updates. ● Provide essential remote support for technical issues encountered by staff working from home or in flexible arrangements.● Collaborate closely with the New York Information Technology department and the Global Service Desk to coordinate and escalate tickets that require further assistance or fall outside the core responsibilities or access rights.● Record and update all service issues, requests, and change requests in the client&rsquo;s ticketing system.● Assist the IT department in ensuring proper accounting of the client&rsquo;s AV/IT assets. Track all asset changes and update the client&rsquo;s asset tracking system as needed.● Provide periodic status reports covering all ongoing issues, requests, change requests, system status, inventory status, and completed activities. The operational support scope for these categories includes fulfilling the following functions:● Product updates and upgrades are subject to client policies and procedures● System proactive maintenance and monitoring of IT equipment.● Proactive tracking of video conferencing and convening equipment.● Root cause analysis that may interrupt AV system and office, convincing space● Problem Management of incidents occurring due to the monitoring agent identification● Telephonic call answering● Monthly activities report consolidation. Qualifications and skills requirements of the assigned resource● Proven experience in AV/IT service desk or other tech customer support role.● Tech-savvy with good working knowledge and understanding of AV systems, computer systems, mobile devices, and different tech products.● Technical ability to diagnose and resolve basic technical issues.● Excellent verbal and written communication skills in English● A technical, logical thought process and customer-oriented● An ability to prioritize and escalate. &lsquo;● Familiar with ITIL Foundation● CompTIA&rsquo;s A+ and Network+ certificates
 
 Education:Bachelor&rsquo;s degree or higher with a technology focus.Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others.3.0 GPA or higher.
 
 LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
 
 Our client requires all the employees working on this engagement to be COVID-19 vaccinated.If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact covid-19@ltimindtree.com
</div>

Information Technology Support Technician

Chime

<div>
 
 About The Role
 
 
 
 Chime is building a world-class IT Support &amp; Operations organization that delivers exceptional employee experiences while scaling reliably and securely. Our IT team partners closely with employees across the company to ensure technology enables productivity, collaboration, and growth.
 
 
 As an
 
 IT Support Technician II
 
 
 (L2)
 
 , you will be a proficient and accountable member of the IT Support team, owning technical execution and ensuring high-quality support with care. You will be responsible for resolving moderate-complexity tickets, maintaining established processes, and providing reliable support to local and remote employees. This role emphasizes craftsmanship, ownership of outcomes, and balancing speed with care.
 
 
 The hourly range offered for this role and level of experience will begin at $34.62 to $48.08 per hour. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
 
 
 
 In this role, you can expect to
 
 
 
 
 Accountability &amp; Technical Craft
 
 
 
 <ul>
 <li>
 Owns Outcomes: Ensures every ticket or task is fully resolved and documented, demonstrating ownership and accountability for service excellence.
 </li>
 <li>
 Technical Proficiency: Proficient with end-user device management, account administration, and SaaS troubleshooting.
 </li>
 <li>
 Quality &amp; Standards: Follows Standard Operating Procedures (SOPs) precisely and contributes by giving feedback to senior team members for SOP improvement.
 </li>
 <li>
 Troubleshooting: Troubleshoots basic infrastructure problems and understands core IT infrastructure and workflows end-to-end.
 </li>
 <li>
 Policies: Follows and contributes to IT Policies and knowledge base articles.
 
 
 </li>
 </ul>
 
 End-User Support &amp; Execution
 
 
 
 <ul>
 <li>
 Ticket Resolution: Resolves moderate-complexity tickets efficiently and meets service-level targets.
 </li>
 <li>
 Workload Management: Manages daily workload independently with minimal oversight.
 </li>
 <li>
 Communication: Communicates clearly and effectively with users and teammates in both written and verbal settings.
 </li>
 <li>
 AV Support: Provides basic AV support and maintenance for medium to small meetings, including daily sweeps and service desk requests.
 </li>
 <li>
 Physical Support: Works across multiple IT systems (identity, collaboration, endpoint management) to support individual users' requests and tasks and provides support during business hours at the TechGarden.
 
 
 </li>
 </ul>
 
 Autonomy and Growth
 
 
 
 <ul>
 <li>
 Documentation Use: Can locate, understand, and follow directions from IT documentation; highlights inconsistencies and updates as needed.
 </li>
 <li>
 Client Guidance: Can lead clients to public documentation as a means to solving issues.
 </li>
 <li>
 Automation Input: Uses existing automation tools to deliver solutions and contributes input on possible improvements.
 </li>
 <li>
 Escalation: Escalates only complex or admin-blocked requests, knowing when and what to escalate.
 </li>
 <li>
 Mentorship: Receptive to mentoring and assimilates team, technical, and business knowledge.
 
 
 </li>
 </ul>
 
 Business &amp; Member Outcomes
 
 
 
 <ul>
 <li>
 Process Adherence: Follows established processes and procedures, escalating when appropriate and learning what kind of detail is needed for each incident type.
 </li>
 <li>
 Efficiency: Improves team efficiency through proactive process cleanups or documentation updates.
 </li>
 <li>
 Satisfaction: Maintains excellent internal satisfaction scores.
 </li>
 <li>
 Contribution: Contributes to small automation or improvement initiatives.
 
 
 </li>
 </ul>
 
 To thrive in this role, you have
 
 
 
 <ul>
 <li>
 Experience: 3+ years of hands-on IT support experience in a corporate environment.
 </li>
 <li>
 Technical Knowledge: Proficient with end-user device management, account administration, and SaaS troubleshooting.
 </li>
 <li>
 Execution: Proven ability to resolve moderate-complexity tickets efficiently and manage daily workload independently.
 </li>
 <li>
 Quality Focus: Demonstrated commitment to following SOPs precisely and owning outcomes.
 </li>
 <li>
 Communication: Clear written and verbal communication skills.
 </li>
 <li>
 AV Basics: Experience with basic AV support and maintenance for conference rooms.
 
 
 </li>
 </ul>
 
 Nice-to-have
 
 
 
 <ul>
 <li>
 Familiarity with ITSM tools like Jira Service Desk and documentation platforms like Confluence.
 </li>
 <li>
 Experience with the common Chime tech stack administration (e.g., G-Workspace, Slack, Atlassian).
 </li>
 <li>
 Experience with end-to-end IT infrastructure workflows.
 </li>
 <li>
 A background in contributing to knowledge base articles and SOPs.
 
 
 </li>
 </ul>
 
 A Little About Us
 
 
 
 At Chime, we believe that everyone can achieve financial progress. We created Chime&mdash;a financial technology company, not a bank*&mdash;on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
 
 
 We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
 
 
 We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
 
 
 We know that to achieve our mission, we must earn and keep people's trust&mdash;so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall&mdash;our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
 
 
 Because if we don't&mdash;who will?
 
 
 <ul>
 <li>
 Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
 
 
 </li>
 </ul>
 
 What We Offer For Our Full-time, Regular Employees
 
 
 
 <ul>
 <li>
 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you&rsquo;re coming in regularly or are part of our fully remote program, you&rsquo;ll stay engaged with your work and teammates.
 </li>
 <li>
 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
 </li>
 <li>
 💰 Competitive salary based on experience
 </li>
 <li>
 ✨ 401k match plus great medical, dental, vision, life, and disability benefits
 </li>
 <li>
 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
 </li>
 <li>
 🫂 1% of your time off to support local community organizations of your choice
 </li>
 <li>
 👟 Annual wellness stipend to use towards eligible wellness related expenses
 </li>
 <li>
 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
 </li>
 <li>
 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
 </li>
 <li>
 🎉 In-person and virtual events to connect with your fellow Chimers&mdash;think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
 </li>
 <li>
 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
 
 
 </li>
 </ul>
 We know that great work can&rsquo;t be done without a diverse team and inclusive environment. That&rsquo;s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
 
 
 Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.
 
 
 To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
</div>

IT Support Technician II (On-site)

Uber

<div>
 
 About The Role
 
 
 
 Uber Engineering is a high-performance culture marked by fearlessness and hyper productivity. We're looking for team players with natural product intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities - varying from 100,000 to 10 million people in size - with unique regulatory, technical, and business requirements.
 
 
 As an Executive Support Analyst you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here's your chance to be a part of Uber history!
 
 
 
 What The Candidate Will Need / Bonus Points
 
 
 
 ---- What the Candidate Will Do ----
 
 
 <ul>
 <li>
 Provide personalized white glove service and support for our executive team in both office and home environments
 </li>
 <li>
 Respond to Executive technology support issues and be on-call as scheduled
 </li>
 <li>
 Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
 </li>
 <li>
 Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc.
 </li>
 <li>
 Communication &amp; Customer service skills must be impeccable
 </li>
 <li>
 Network and A/V system setup in residential and business environments
 </li>
 <li>
 Manage hardware and software upgrades
 </li>
 <li>
 Accurately manage crisis escalation and transfer calls to other support teams as appropriate
 </li>
 <li>
 Provide direct feedback on issues impacting the executive team to Tech Services leadership.
 </li>
 <li>
 Will require domestic and international travel
 </li>
 <li>
 Any other duties as assigned
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 4+ years of IT experience
 </li>
 <li>
 Minimum of 2-3 years' experience with executive level support
 </li>
 <li>
 Bachelor's Degree in Computer Science, or equivalent combination of education and experience
 </li>
 <li>
 Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment
 </li>
 <li>
 Ability to multi-task, manage time and follow through with assignments
 </li>
 <li>
 Strong problem solving, organization and project management skills
 </li>
 <li>
 A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
 </li>
 <li>
 Audio/Video knowledge
 </li>
 <li>
 Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP)
 </li>
 <li>
 Ability to work in a fast-paced, highly technical environment
 </li>
 <li>
 Demonstrable strong Customer Service experience
 </li>
 <li>
 Ability to be on site and on call
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience supporting mobile devices
 </li>
 <li>
 Ability to communicate effectively with executive team as well as others in Tech Services
 </li>
 <li>
 Ability to take initiative and work independently, as well as part of a team
 </li>
 <li>
 Willing to work after hours and weekends as needed
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 High end restaurant experience
 </li>
 <li>
 High end hotel concierge experience
 </li>
 <li>
 5+ years in a help desk role supporting Apple and PC hardware and software
 </li>
 <li>
 Google/Apple Certification(s) i.e. ACMT
 
 
 </li>
 </ul>
 For New York, NY-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
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Executive Tech Support

Akkodis

<div>
 
 Hope your day has been going well so far!
 
 
 My name is
 
 Satender Bisht
 
 , and I&rsquo;m a Senior Recruiter for
 
 AKKODIS
 
 . A part of The Adecco Group, we are one of the top recruitment agencies in the country.
 
 
 Never heard of Akkodis? Click the link: https://www.youtube.com/watch?v=r1RgWQmE8cQ
 
 
 
 
 
 My client is currently recruiting for the
 
 Production Operations Associate I/Technical Support Specialist - Remote (NY),
 
 
 
 
 
 
 
 Pay Range: ($18
 
 -
 
 $21)/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.
 
 
 
 
 Duration: 16+ Months Contract.
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 Must-haves:
 
 
 
 Communication skills
 
 
 Ability to work remotely and independently
 
 
 Self-starter
 
 
 Strong Excel skills (filters, pivots, formulas, status tracking)
 
 
 Comfort working with large retailer lists and prioritization
 
 
 Ability to explain technical requirements in plain language
 
 
 Writing clear, concise outreach emails and follow‑ups
 
 
 Persistence &amp; follow‑up
 
 
 Staying on top of retailers and vendors without burning relationships
 
 
 Critical thinking
 
 
 Spotting patterns in retailer readiness (e.g., same POS vendor causing delays)
 
 
 Professional confidence
 
 
 Engaging with large national retailers and vendors as a credible program representative
 
 
 Adaptability
 
 
 Adjusting outreach and sequencing based on state priorities or readiness data
 
 
 
 Nice to have:
 
 
 
 Identifying whether a blocker is hardware, software, processor, or certification-related
 
 
 Accurately identifying and capturing issues for escalation
 
 
 Prior experience and knowledge with payments, POS systems, or retail IT
 
 
 Familiarity with government or regulated programs
 
 
 Data analytic skills, with power BI skills
 
 
 Meeting facilitation with internal and external stakeholders
 
 
 
 
 
 
 Equal Opportunity Employer/Veterans/Disabled
 
 
 
 Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
 
 
 To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
 
 
 The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
 
 
 &middot; The California Fair Chance Act
 
 
 &middot; Los Angeles City Fair Chance Ordinance
 
 
 &middot; Los Angeles County Fair Chance Ordinance for Employers
 
 
 &middot; San Francisco Fair Chance Ordinance
 
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Technical Support Specialist

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