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technical support technician

Radancy

<div>
 As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues.
 
 
 The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical.
 
 
 
 What does a great IT Desktop Support Technician do?
 
 
 
 <ul>
 <li>
 Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.
 </li>
 <li>
 Deploy and re-image workstations (Mac &amp; PC) for new and existing users.
 </li>
 <li>
 Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.
 </li>
 <li>
 Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).
 </li>
 <li>
 Maintain cleanliness and organization of local office server room.
 </li>
 <li>
 Configure and administer local phone system and coordinate wiring within network switch closet.
 </li>
 <li>
 Be the local expert for all technology related issues.
 </li>
 <li>
 Provide technical support for Macintosh hardware and OS.
 </li>
 <li>
 Share job responsibilities and knowledge within the Team.
 </li>
 <li>
 Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.
 </li>
 <li>
 Manage virtual and physical server environment for offices.
 </li>
 <li>
 Manage and maintain office copiers and network printers
 </li>
 <li>
 Answer limited number of support desk phone calls
 
 
 
 </li>
 </ul>
 
 Requirements For Consideration
 
 
 
 <ul>
 <li>
 Must have experience supporting Apple Mac environments and Mac OSX.
 </li>
 <li>
 Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
 </li>
 <li>
 Experience with remote support solutions.
 </li>
 <li>
 Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.
 
 
 
 </li>
 </ul>
 
 Company Values:
 
 At Radancy, we are dedicated to the core values that guide our work and culture:
 
 
 <ul>
 <li>
 Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.
 </li>
 <li>
 Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.
 </li>
 <li>
 Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
 </li>
 <li>
 Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.
 
 
 
 </li>
 </ul>
 
 Location:
 
 This role is in our New York Office, with a requirement of 3 days in the office.
 
 
 
 Our Benefits:
 
 
 
 At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
 
 
 <ul>
 <li>
 Comprehensive medical coverage, with dental, vision and life insurance
 </li>
 <li>
 Competitive 401(k) plan with employer matching
 </li>
 <li>
 Unlimited flexible time off (FTO)
 </li>
 <li>
 World-class training that keeps you at the forefront of innovation
 
 
 
 </li>
 </ul>
 
 Salary Range:
 
 USD $50,000.00 &ndash; $57,000.00*
 
 
 <ul>
 <li>
 The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.
 
 
 
 </li>
 </ul>
 
 Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.
 
</div>

IT Support Technician

GMHC

<div>
 Full-time Description
 
 
 The
 
 Technical Support Analyst I
 
 provides frontline technology support to ensure that GMHC staff have access to reliable, secure, and effective systems in order to serve clients and advance the organization&rsquo;s mission. This role supports daily operations of computer hardware, software, and network services, and serves as a critical partner in maintaining uptime, protecting data integrity, and improving the end-user experience.
 
 
 The ideal candidate is technically skilled, detail-oriented, and customer-focused, with the ability to communicate clearly across diverse teams. The Analyst supports all tiers of staff, promotes digital inclusion, and contributes to an IT environment that is equitable, secure, and aligned with GMHC&rsquo;s values.
 
 
 
 Essential Job Functions
 
 
 
 The following duties are mandatory requirements of the job:
 
 
 
 Tier 1 Help Desk Support
 
 
 
 <ul>
 <li>
 Respond to user support requests via ticketing system, phone, email, or in person.
 </li>
 <li>
 Provide first-level technical support for hardware, software, peripheral, and connectivity issues.
 </li>
 <li>
 Maintain communication with users regarding ticket status, next steps, and resolution.
 </li>
 <li>
 Confirm completion of all support tickets through follow-up and closure.
 
 
 </li>
 </ul>
 
 Ticket Management and Documentation
 
 
 
 <ul>
 <li>
 Address, escalate, and close assigned tickets in a timely manner, ensuring thorough follow-through and attention to detail.
 </li>
 <li>
 Accurately document all Help Desk actions and user interactions in the ticketing system.
 </li>
 <li>
 Contribute to internal documentation, including knowledgebase content for technical procedures, system updates, and troubleshooting guides.
 </li>
 <li>
 Record all technical activities related to projects, implementations, audits, and security events.
 </li>
 <li>
 Identify and report recurring issues to supervisors with relevant data points and trends.
 
 
 </li>
 </ul>
 
 Device and Software Support
 
 
 
 <ul>
 <li>
 Configure, deploy, and support desktops, laptops, tablets, smartphones, desk phones, printers, A/V and presentation equipment, and other peripherals.
 </li>
 <li>
 Install, update, and support agency software, hosted applications, and cloud-based services.
 </li>
 <li>
 Participate in testing and deployment of new software solutions and upgrades in existing and new environments.
 </li>
 <li>
 Troubleshoot software installation or performance issues and resolve or escalate as needed.
 
 
 </li>
 </ul>
 
 User Account and Access Management
 
 
 
 <ul>
 <li>
 Process ID creation requests for new employees and ID removals for separated employees.
 </li>
 <li>
 Assist with user account management, onboarding/offboarding, group permissions, and system access.
 </li>
 <li>
 Track and document account changes in accordance with internal security protocols and compliance standards
 
 
 </li>
 </ul>
 
 Compliance and Security Support
 
 
 
 <ul>
 <li>
 Maintain a working understanding of the department&rsquo;s role in the agency&rsquo;s compliance framework, with a focus on HIPAA and IT security standards.
 </li>
 <li>
 Report potential security or compliance issues promptly to supervisor.
 </li>
 <li>
 Participate in documentation and review of change control processes, log audits, and incident tracking.
 
 
 </li>
 </ul>
 
 Training &amp; User Experience
 
 
 
 <ul>
 <li>
 Provide basic training to end users on agency systems, cybersecurity best practices, and how to troubleshoot common issues.
 </li>
 <li>
 Create and update user-facing resources such as how-to guides, quick reference sheets, and internal FAQs.
 </li>
 <li>
 Promote a responsive and inclusive helpdesk experience through professional, empathetic, and culturally sensitive support.
 
 
 </li>
 </ul>
 
 Communication &amp; Collaboration
 
 
 
 <ul>
 <li>
 Foster a learning-oriented and service-focused team environment through collaboration, feedback, and cross-training.
 </li>
 <li>
 Participate in IS team meetings and project briefings to remain current on department priorities and changes.
 </li>
 <li>
 Communicate effectively with users about ticket status, expected resolution timelines, and post-resolution steps.
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Required
 
 
 
 
 Special Skills and Knowledge
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience providing hands-on technical support in a customer-facing role
 </li>
 <li>
 Demonstrated ability to deliver responsive, solution-focused IT support to users with a wide range of technical proficiency levels
 </li>
 <li>
 Superior communication skills with a strong customer focus; proven experience supporting a broad and diverse internal customer base across departments
 </li>
 <li>
 Clear, professional, and engaging verbal and written communication; effective phone etiquette and in-person support presence
 </li>
 <li>
 Ability to explain technical issues and IT initiatives in plain language to non-technical users
 </li>
 <li>
 Strong interpersonal skills with the ability to remain patient, courteous, and empathetic in high-pressure or time-sensitive situations
 </li>
 <li>
 Excellent documentation of procedures, including ticket notes, support instructions, and troubleshooting steps
 </li>
 <li>
 Strong time management and task prioritization skills; able to manage multiple support issues simultaneously and meet deadlines
 </li>
 <li>
 Ability to work independently and with minimal supervision, demonstrating initiative and follow-through
 </li>
 <li>
 Committed to confidentiality, data integrity, and promoting equitable access to technology tools and support across the agency
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience working in nonprofit, healthcare, or human services settings
 </li>
 <li>
 Familiarity with ITIL or similar service delivery frameworks
 </li>
 <li>
 Exposure to ticketing systems, remote support tools, and cross-platform environments
 
 
 </li>
 </ul>
 
 Education and Certification
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree or equivalent combination of education and 2&ndash;4 years of relevant experience required
 </li>
 <li>
 Bachelor&rsquo;s degree in Information Systems, Computer Science, or related field preferred
 </li>
 <li>
 Certifications such as CompTIA A+, MCP, or equivalent are strongly preferred.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 The ideal candidate should have the following technical competencies:
 
 
 
 Operating Systems &amp; Device Support
 
 
 
 <ul>
 <li>
 Hands-on experience supporting Windows 10/11, macOS, iOS, and Android devices.
 </li>
 <li>
 Proficient in configuring, troubleshooting, and maintaining desktops, laptops, tablets, smartphones, and printers.
 </li>
 <li>
 Experience with hybrid environments including remote and on-site support scenarios.
 
 
 </li>
 </ul>
 
 Microsoft &amp; Cloud Ecosystems
 
 
 
 <ul>
 <li>
 Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint.
 </li>
 <li>
 Working knowledge of Azure cloud services and administration.
 </li>
 <li>
 Experience with Azure Active Directory and Active Directory for identity and access management.
 </li>
 <li>
 Comfortable navigating cloud-based platforms and tools for account provisioning and system management.
 
 
 </li>
 </ul>
 
 Virtualization &amp; Endpoint Management
 
 
 
 <ul>
 <li>
 Experience supporting virtual environments such as VMware ESX, NSX, vSphere, and vRealize Operations.
 </li>
 <li>
 Familiarity with mobile device management tools, including Microsoft Intune or comparable platforms.
 </li>
 <li>
 Skilled in endpoint configuration, imaging, deployment, and monitoring across diverse systems.
 
 
 </li>
 </ul>
 
 Networking &amp; Security
 
 
 
 <ul>
 <li>
 Understanding of networking fundamentals including LAN/WAN, DNS, VPN, and TCP/IP protocols.
 </li>
 <li>
 Knowledge of cybersecurity best practices related to access controls, system hardening, and data privacy compliance (e.g., HIPAA).
 </li>
 <li>
 Familiarity with threat response procedures and participation in log audits or security event reporting.
 
 
 </li>
 </ul>
 
 Service Desk &amp; Support Tools
 
 
 
 <ul>
 <li>
 Experience using service desk ticketing systems for triage, escalation, and resolution of incidents (e.g., Zendesk, Fresh service, or Jira Service Management).
 </li>
 <li>
 Proficient with remote support tools for end-user assistance and device troubleshooting (e.g., TeamViewer, LogMeIn, or similar platforms).
 </li>
 <li>
 Demonstrated ability to document technical procedures and contribute to a centralized knowledgebase for internal and user-facing reference.
 
 
 </li>
 </ul>
 
 Work Environment &amp; Schedule
 
 
 
 <ul>
 <li>
 This is a hybrid position with required on-site presence several days per week to support equipment, end users, and infrastructure needs.
 </li>
 <li>
 Remote work is permitted at the discretion of the manager and is subject to departmental and agency needs.
 </li>
 <li>
 The role may require occasional adjusted hours to accommodate urgent support requests, infrastructure maintenance, or project deployments outside standard business hours.
 </li>
 <li>
 Participation in agency-wide events, such as AIDS Walk New York, and support for internal meetings or tech setups may require in-person availability beyond regular scheduling.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 
 While Carrying Out The Responsibilities Of This Role
 
 
 
 <ul>
 <li>
 Frequent use of computer, phone, and video conferencing systems
 </li>
 <li>
 Lifting and transporting computer hardware, peripherals, and other equipment (up to 40 lbs)
 </li>
 <li>
 Occasional crouching, kneeling, or reaching during hardware installations
 </li>
 <li>
 Sustained attention and mental effort during complex troubleshooting and multitasking
 </li>
 <li>
 Direct communication with staff requiring clarity, empathy, and technical translation
 </li>
 <li>
 Navigating office environments and technology spaces including server rooms and shared tech hubs.
 
 
 </li>
 </ul>
 GMHC supports a racial and gender-diverse environment which contributes to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve and seeks candidates dedicated to promoting equity and social justice within our community.
 
 
 Salary Description 45,000-50,000 (DOE)
</div>

Technical Support Analyst I

Uber

<div>
 
 About The Role
 
 
 
 Uber Engineering is a high-performance culture marked by fearlessness and hyper productivity. We're looking for team players with natural product intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities - varying from 100,000 to 10 million people in size - with unique regulatory, technical, and business requirements.
 
 
 As an Executive Support Analyst you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here's your chance to be a part of Uber history!
 
 
 
 What The Candidate Will Need / Bonus Points
 
 
 
 ---- What the Candidate Will Do ----
 
 
 <ul>
 <li>
 Provide personalized white glove service and support for our executive team in both office and home environments
 </li>
 <li>
 Respond to Executive technology support issues and be on-call as scheduled
 </li>
 <li>
 Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
 </li>
 <li>
 Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc.
 </li>
 <li>
 Communication &amp; Customer service skills must be impeccable
 </li>
 <li>
 Network and A/V system setup in residential and business environments
 </li>
 <li>
 Manage hardware and software upgrades
 </li>
 <li>
 Accurately manage crisis escalation and transfer calls to other support teams as appropriate
 </li>
 <li>
 Provide direct feedback on issues impacting the executive team to Tech Services leadership.
 </li>
 <li>
 Will require domestic and international travel
 </li>
 <li>
 Any other duties as assigned
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 4+ years of IT experience
 </li>
 <li>
 Minimum of 2-3 years' experience with executive level support
 </li>
 <li>
 Bachelor's Degree in Computer Science, or equivalent combination of education and experience
 </li>
 <li>
 Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment
 </li>
 <li>
 Ability to multi-task, manage time and follow through with assignments
 </li>
 <li>
 Strong problem solving, organization and project management skills
 </li>
 <li>
 A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
 </li>
 <li>
 Audio/Video knowledge
 </li>
 <li>
 Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP)
 </li>
 <li>
 Ability to work in a fast-paced, highly technical environment
 </li>
 <li>
 Demonstrable strong Customer Service experience
 </li>
 <li>
 Ability to be on site and on call
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience supporting mobile devices
 </li>
 <li>
 Ability to communicate effectively with executive team as well as others in Tech Services
 </li>
 <li>
 Ability to take initiative and work independently, as well as part of a team
 </li>
 <li>
 Willing to work after hours and weekends as needed
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 High end restaurant experience
 </li>
 <li>
 High end hotel concierge experience
 </li>
 <li>
 5+ years in a help desk role supporting Apple and PC hardware and software
 </li>
 <li>
 Google/Apple Certification(s) i.e. ACMT
 
 
 </li>
 </ul>
 For New York, NY-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
</div>

Executive Tech Support

Beckman Coulter Life Sciences

<div>Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Life Sciences, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.
At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.
It&rsquo;s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we&rsquo;re just beginning. Working together, let&rsquo;s put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
The Global Technical Support Informatics Applications Engineer for Beckman Coulter Life Sciences is responsible for providing remote and on-site field system support that includes hardware, software applications, and networking to customers and field personnel. The Global Technical Support Informatics Applications Engineer also provides next level phone support to the field service organization, as required, to resolve complex technical problems and product issues beyond the capabilities of the LifeScience Technical Support team.
This position reports to the Global Informatics Manager and is part of the Service Operations team and will be fully remote, although residency in the eastern half of the US is required.
In this role, you will have the opportunity to:<ul><li>
Provide technical leadership, working across functions to identify root causes and resolve challenging issues facing our Informatics customers across North America</li><li>
Provide escalation process management, and action-planning to ensure compliance with standard work, effective teamwork and rapid resolution of middleware product and networking issues in partnership with frontline support resources</li><li>
Investigate complex problems through remote data stream collection and in-depth analysis to guide collaborative resolution efforts with account network, LIS and security personnel in virtual server environments that host Beckman Coulter middleware solutions.</li><li>
Coach &amp; mentor field engineers and applications associates through the repair process of individual workstations, servers and analyzer connection hardware consistent with established procedures that drive positive customer experience.</li><li>
Apply and further develop your knowledge of cloud-based solution architecture, deployment and troubleshooting in collaboration with global technical support teams</li></ul>
The essential requirements of the job include:
<ul><li>Bachelor&rsquo;s Degree with 3+ years&rsquo; supporting laboratory middleware</li><li>
Data Innovations, EPIC Beaker, Cerner Oracle Health or Life Science LIS experience (or similar)</li><li>
Strong computer networking and/or LIS implementation/development experience</li></ul>
Travel, Motor Vehicle Record &amp; Physical/Environment Requirements:<ul><li>
Ability to travel up to 25% - 75% travel, overnight, within North America (based on the need of the position) at times on short notice, working from a home-based office with occasional after hours on call responsibilities</li><li>
Must have a valid driver&rsquo;s license with an acceptable driving record</li><li>
Ability to lift, move or carry equipment up to 50lb, any other physical requirements</li></ul>
It would be a plus if you also possess previous experience in:<ul><li>
Diagnostics Laboratory Informatics and Automation applications experience</li><li>
Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements.</li></ul>
Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it&rsquo;s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
The annual salary range for this role is $120,000-$135,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Global Technical Support Informatics Applications Engineer

Wilson Elser

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
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Solvere One

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 About the Company&nbsp;
 
 
 Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.&nbsp;
 
 
 Opening&nbsp;
 
 
 Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1&nbsp; and passing all other requests on to tier 2 and Tier 3 technicians.&nbsp; The technician will also work on projects assigned by internal client IT staff.&nbsp;
 
 
 Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.&nbsp;
 
 
 Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.&nbsp;&nbsp;&nbsp;
 
 
 This role reports to the Service Delivery Manager.&nbsp;
 
 
 Position Requirements:&nbsp;
 
 
 Examples of essential duties are interpreted as being descriptive and not restrictive.&nbsp;
 
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 Identifies, diagnoses, and resolves Tier 1 &nbsp;incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.&nbsp;
 
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 Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.&nbsp;
 
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 Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.&nbsp;
 
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 Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.&nbsp;
 
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 Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.&nbsp;
 
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 Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.&nbsp;
 
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 Create detailed technical documentation for resolutions of issues.&nbsp;
 
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 Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.&nbsp;
 
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 Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.&nbsp;
 
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 Update and maintain hardware inventory&nbsp;
 
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 Audio/visual support for conference and training room equipment&nbsp;
 
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 Required Technical Experience:&nbsp;
 
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 Microsoft Windows Desktop OS installation and support&nbsp;
 
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 Apple / Mac Desktop OS installation and support
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 Google Admin support
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 Microsoft Office 365 administration and support&nbsp;
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 iPhone / Android troubleshooting&nbsp;
 
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 Multi-factor Authentication configuration and support&nbsp;
 
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 Preferred Technical Experience:&nbsp;
 
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 ConnectWise Manage&nbsp;
 
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 ConnectWise Automate&nbsp;
 
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 IT Glue&nbsp;
 
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 Sophos suite of solutions&nbsp;
 
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 This is a full-time, salaried position. Salary commensurate with experience.&nbsp;
 
 
 Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.&nbsp;
 
</div>

Desktop Support Technician - Tier I/II

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