office administrator

bilingual virtual patient support specialist Jobs in Houston

office assistant

accountant - bilingual (english/spanish) Jobs in Houston

accountant - bilingual (english/spanish)

accounting assistant - healthcare / medical office - houston, tx Jobs in Houston

bilingual office assistant

Asian American Health Coalition of the Greater Houston Area

<div>Description:

POSITION TITLE: Desktop Support Technician - I
LOCATION: HOPE Clinic - Alief
REPORTS TO: CIO
EDUCATION: High School diploma or GED; Associates degree in computer science, information systems or related field preferred.
WORK EXPERIENCE: Minimum 2 years of relevant work experience or in an information technology role.
SALARY RANGE: Starting at $18/hour, DOE
FLSA STATUS: Hourly, non-exempt
POSITION TYPE: Full-time
LANGUAGE: English; Bilingual is a plus!
HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
JOB SUMMARY:
The primary responsibility of the Desktop Support Technician I is to support daily technical operations at HOPE Clinic. This position will be responsible for supporting desktop hardware, updating system hardware and software, troubleshooting system errors, and assisting team members in supporting all data security and optimization.
MAJOR DUTIES &amp; RESPONSIBILITIES:<ul><li>
Install and configure computer hardware, operating systems, and applications;</li><li>
Physically install computers and peripherals at employee desks, including moving employees when necessary;</li><li>
Monitor and maintain computer systems;</li><li>
Answer and resolve employee issues via telephone, email, Microsoft Teams or in-person</li><li>
Troubleshoot system problems and diagnose and solve hardware or software faults;</li><li>
Replace computer parts as required;</li><li>
Provide support, including procedural documentation and relevant reports;</li><li>
Follow diagrams and written instructions to repair a fault or set up a system;</li><li>
Support the roll-out of new applications;</li><li>
Set up new users' accounts and profiles and deal with password issues;</li><li>
Prioritize job responsibilities to ensure that tasks get completed promptly;</li><li>
Establish a good working relationship with other employees and outside vendors;</li><li>
Complete annual training programs within the required timeframe and regularly attend staff meetings;</li><li>
Maintain the strictest confidentiality;</li><li>
Comply with all State, Federal, and professional regulations as well as company and departmental rules, policies, and procedural manuals;</li><li>
Perform other duties as assigned to support HOPE Clinic&rsquo;s Mission, Vision, and Values.</li></ul>
Requirements:

QUALIFICATION REQUIREMENTS:<ul><li>
Previous experience in a medical office setting and/or experience with an Electronic Medical Records system a plus;</li><li>
Customer service driven;</li><li>
Excellent organization and time management skills along with excellent oral and written communication skills;</li><li>
Strong team player;</li><li>
Ability to learn quickly, build and maintain long-term relationships and work with minimal supervision;</li><li>
Strong written and verbal communication skills; strong analytical, organizational, and time management skills required;</li></ul>
EDUCATION and/or EXPERIENCE:
Associate or Bachelor&rsquo;s Degree preferred (or equivalent experience or certifications).
OTHER SKILLS and ABILITIES:<ul><li>
Bilingual (Vietnamese, Chinese, Arabic, Spanish and/or any other language with English) is preferred.</li><li>
Above average skills in language ability as well as public speaking and writing.</li><li>
Must have good transportation and a valid Texas Driver&rsquo;s license.</li></ul></div>

Desktop Support Technician - I

UTHealth Houston

<div>We are hiring a Research Coordinator II (Full-time) to join the UTHealth Houston School of Public Health in Houston. In this role, you will oversee administrative, operational, and coordination activities essential to the successful execution of the project. May require travel to rural Texas two times per year. An ideal candidate should have prior experience with human subject research and experience with survey development software. Bilingual in Spanish, highly preferred.
What we do here changes the world. UTHealth Houston is Texas&rsquo; resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That&rsquo;s where you come in.
Once you join us you won't want to leave. It&rsquo;s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you&rsquo;d expect from a top healthcare organization (benefits, insurance, etc.), plus:<ul><li>
100% paid medical premiums for our full-time employees</li><li>
Generous time off (holidays, preventative leave day, both vacation and sick time &ndash; all of which equates to around 37-38 days per year)</li><li>
The longer you stay, the more vacation you&rsquo;ll accrue!</li><li>
Longevity Pay (Monthly payments after two years of service)</li><li>
Build your future with our awesome retirement/pension plan!</li></ul>
We take care of our employees! As a world-renowned institution, our employees&rsquo; wellbeing is important to us. We offer work/life services such as...<ul><li>
Free financial and legal counseling</li><li>
Free mental health counseling services</li><li>
Gym membership discounts and access to wellness programs</li><li>
Other employee discounts including entertainment, car rentals, cell phones, etc.</li><li>
Resources for child and elder care</li><li>
Plus many more!</li></ul>
Position Summary:<div>
This project promotes physical activity in rural health clinics in South Texas. The Research Coordinator will plan, organize and coordinate project management activities across a variety of areas.</div><div></div><div> 
This role will focus on overseeing administrative, operational, and coordination activities essential to the successful execution of the project. The Research Coordinator will work closely with investigators, clinical partners, and community stakeholders, playing a critical role in ensuring timely progress, organization, and communication across all components of the project.</div><div></div><div> 
This position offers the opportunity to work directly with experts in public health, epidemiology, medicine and implementation science, gaining hands-on experience in managing complex, community-engaged research initiatives focused on cancer prevention and health promotion.</div>
Position Key Accountabilities:<ul><li>
 Support the planning, development, and implementation of research and community-based projects, including coordinating day-to-day project operations and activities.</li><li>
Assist with project management and administration, including maintaining project records and compliance documentation, organizing central project files, tracking progress, and ensuring project milestones and deadlines are met.</li><li>
Coordinate daily project operations by organizing meetings, trainings, and site visits; facilitating communication among project team members, clinic partners, and community stakeholders; and providing project management support to project staff, including community health workers and graduate research assistants.</li><li>
Support the development of project materials, including protocols, training materials, recruitment plans, reports, and other project resources.</li><li>
Assist with human subjects and project compliance activities, including the development and maintenance of regulatory and compliance documents.</li><li>
Support data collection activities and the maintenance of project data files.</li><li>
Assist with the preparation of scientific, research, and project-related materials.</li><li>
Perform other duties as assigned.</li><li> 
</li></ul> 
Certification/Skills:<ul><li>
Experience working with human subjects research and IRB processes, preferred.</li><li>
Experience using software for survey development and data management, preferred.</li><li>
Proficiency in Microsoft Office (Word, Excel, PowerPoint), preferred.</li><li>
Bilingual (English/Spanish), preferred.</li></ul>
Minimum Education:<ul><li>
Bachelor's Degree in a related field required May substitute required education with equivalent years of experience beyond the minimum experience requirement.</li></ul>
Minimum Experience:<ul><li>
2 years of relevant experience required May substitute required experience with equivalent years of education beyond the minimum education requirement.</li></ul>
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code &sect;51.215 and Texas Government Code &sect;411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code &sect;117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. &sect;791.4.
Residency Requirement:
Employees must permanently reside and work in the State of Texas.</div>

Research Coordinator II - School of Public Health (Bilingual)

Dehumidification Technologies, LP

The BusinessWe are a global industry leader in providing temporary temperature and humidity control solutions to an array of industries such as construction, industrial, and water damage restoration.Key ResponsibilitiesThe following responsibilities are not intended to be an &ldquo;all-inclusive&rdquo; list of the duties and responsibilities of the role described or of the skills and abilities required to perform the job. Rather, they are intended only to describe the general requirements of the job. Accounting Operations Support&middot; Maintain and update the general ledger with daily financial transactions.&middot; Conduct periodic reviews of receipts, invoices, and supporting documents of transactions.Bank and Account Reconciliation&middot; Reconcile bank and credit card statements with the general ledger.&middot; Identify and resolve discrepancies between records and statements.&middot; Ensure all accounts are balanced and accurate for month-end and year-end closings.Accounts Payable and Receivable&middot; Process vendor invoices, verify accuracy, and schedule payments.&middot; Generate and send customer invoices, track payments, and follow up on overdue accounts.&middot; Record payments and update customer and vendor accounts accordingly.&middot; Assist AP Team with 1099s completion and miscellaneous tasks.Payroll Support&middot; Assist in processing payroll by maintaining accurate employee records.&middot; Record payroll transactions, including taxes and benefits.&middot; Ensure compliance with payroll regulations and deadlines.Financial Reporting&middot; Prepare financial statements, including income statements, balance sheets, and cash flow statements.&middot; Generate reports on budgets, spending, and financial trends for management review.&middot; Support tax preparation by providing accurate financial records to accountants.Compliance and Documentation&middot; Ensure financial records comply with company policies, accounting standards, and tax regulations.&middot; Maintain confidentiality of all financial and business information.&middot; Prepare for and assist with internal and external audits.Investments&middot; Manage investment portfolio for company owners.Process Improvement&middot; Identify opportunities to streamline bookkeeping processes.&middot; Implement software tools or systems to enhance efficiency.&middot; Stay updated on industry best practices and accounting regulations.Required Qualifications&middot; Accounting degree required.&middot; Familiarity with QuickBooks accounting software.&middot; Proficiency in Microsoft Office, particularly Excel.&middot; Minimum of 5 years in an accounting role.&middot; Bilingual &ndash; English/SpanishPreferred Qualifications&middot; Experience with ERP systems or advanced accounting software.&middot; Knowledge of tax regulations and payroll processes.&middot; State sales tax audit experience.Demonstrated proficiency in reading, writing, and speaking Spanish.Key Skills &amp; Competencies&middot; Strong attention to detail and organizational skills.&middot; Ability to work independently and manage multiple tasks.&middot; Excellent communication skills for collaboration with teams and external contacts.&middot; Analytical thinking and problem-solving abilities.Work Environment &amp; Physical Requirements &middot; This position requires full-time, on-site presence; remote work is not an option for this role.&middot; Sitting for prolonged periods with occasional standing and walking.&middot; Reaching and bending.&middot; Ability to lift and carry moderate weight items related to documentation and records.What We Offer&middot; Bonus opportunities&middot; Medical, including one option for 100% employer paid&middot; Dental&middot; Vision&middot; Disability&middot; Life&middot; 401K Profit Sharing&middot; Paid Time OffBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What are your salary requirements?</li></ul>Ability to Commute:<ul><li>Houston, TX 77011 (Required)</li></ul>Work Location: In person

Accountant

City of Houston, TX

<div><div><div><h2 class="jobSectionHeader">POSITION OVERVIEW</h2></div>
<div>Applications Accepted From: ALL PERSONS INTERESTED 
Division/Section: Terminal Management &ndash; IAH /Custodial Services 
Workdays &amp; Hours*: Monday-Friday, 8:00am-5:00pm (subject to change) 
 
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS 
Custodial Services is committed to delivering a 5-star experience for all passengers traveling through Houston&rsquo;s airports. This responsibility encompasses all guest-facing services from the moment a passenger enters an airport facility until departure, and upon arrival through exit from the airport. 
 
The department is responsible for maintaining the aesthetic appearance, functional condition, operational readiness, and overall ambiance of airport facilities and amenities. Custodial Services also serves as the primary liaison with airlines, federal agencies, and guest-facing service providers responsible for cleaning operations throughout the airports. 
 
Position Summary 
The Administrative Assistant provides administrative and operational support to the Custodial Services Business Unit. This position is responsible for assisting with daily business operations by interpreting and applying departmental policies, procedures, rules, and regulations. The Administrative Assistant serves as a key resource in coordinating personnel-related activities, office management functions, and departmental communications. 
 
Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date. 
 
The Administrative Assistant duties include but are not limited to: 
<ul><li>
Provide administrative support to the Custodial Services leadership team and business unit staff.</li><li>
Assist with personnel administration, purchasing processes, budget tracking, payroll support, and general office management duties.</li><li>
Prepare, edit, and distribute correspondence, memorandums, reports, presentations, and other business documents.</li><li>
Coordinate and support recruitment activities, including scheduling interviews, assisting with candidate communications, facilitating onboarding processes, and coordinating new employee training schedules.</li><li>
Assist in tracking and monitoring departmental expenditures and administrative processes.</li><li>
Attend meetings as a representative of the business unit when assigned and prepare meeting minutes for distribution to stakeholders.</li><li>
Serve as a liaison between department staff and internal or external stakeholders as needed.</li><li>
Provide exceptional customer service and professional support to employees, airport partners, and guests.</li><li>
Performs other duties as assigned</li></ul>
Skills and Competencies 
<ul><li>
Strong organizational, administrative, and time-management skills</li><li>
Excellent written and verbal communication abilities</li><li>
Proficiency in Microsoft Office Suite and other business software applications.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Ability to maintain confidentiality and exercise sound judgment.</li><li>
Ability to work independently while supporting a diverse team of operational and administrative personnel.</li></ul>
This position plays a critical role in supporting the operational success of Custodial Services and ensuring the department remains organized, responsive, and effective in delivering a world-class airport experience. 
 
WORKING CONDITIONS 
The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.</div>
<div><h2 class="jobSectionHeader">MINIMUM REQUIREMENTS</h2></div>
<div>EDUCATIONAL REQUIREMENTS 
Requires a Bachelor's Degree in Business Administration, Liberal Arts, or a related field. 
 
EXPERIENCE REQUIREMENTS 
One year of administrative experience is required. 
 
Professional administrative experience may be substituted for the above education requirement on a year-for-year basis. 
 
LICENSE REQUIREMENTS 
None</div>
<div><h2 class="jobSectionHeader">PREFERENCES</h2></div>
<div>Preference will be given to applicants with previous Aviation Industry experience. Experience with Kronos and other payroll systems functions is a plus. Proficient with Microsoft Word and Excel is highly desired. 
 
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **</div>
<div><h2 class="jobSectionHeader">GENERAL INFORMATION</h2></div>
<div>SELECTION/SKILLS TESTS REQUIRED 
The selection process will involve application review and/or interview. Department may administer skills assessment test. 
 
SAFETY IMPACT POSITION - YES
 
YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. 
 
PAY GRADE 17 
 
SALARY INFORMATION 
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. 
 
APPLICATION PROCEDURES 
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: 
http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1852. 
 
If you need special services or accommodations, call 281-233-1852 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. 
 
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. 
 
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: 
https://www.youtube.com/watch ?v=EDWLV sJFoM. 
 
EOE Equal Opportunity Employer 
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</div></div></div>
 <div><div><div><div>Employer</div>
<div>City of Houston</div>
</div></div><div><div><div>Address</div>
<div>901 Bagby St 
 
Houston, Texas, 77002
</div></div></div><div><div><div>Website</div>
<div>https://www.houstontx.gov/</div></div></div></div>

ADMINISTRATIVE ASSISTANT (CUSTODIAL TEAM) - BUSH AIRPORT

Wet Coast Logistics

<div><div>CLIENT HIGHLIGHT
</div><div>The Client you will be working for is a Fortune 100 Oil and Gas Company. This opportunity will give you experience in the energy sector in the United States with a company that is a globally recognized leader in energy production and one of the biggest companies in the US.
</div><div></div><div>LOCATION
</div><div>Houston, TX 77002
</div><div></div><div>COMPENSATION
</div><div>$23 - $29 per hour, full benefits offered
</div><div></div><div>SCHEDULE
</div><div>Monday - Friday // Hybrid (1-2 days remote) // 9/80 schedule
</div><div></div><div>CONTRACT TERM
</div><div>6-month contract with strong likelihood of extension based on performance and business needs
</div><div></div><div>POSITION OVERVIEW &ndash; The Administrative Assistant will provide proactive, high-quality administrative support to one or more senior leaders with a high degree of independence, initiative, discretion, and attention to detail. Based in Houston, TX, this role manages complex calendars, travel, communications, and cross-functional coordination in a fast-paced global energy organization.
</div><div></div><div>RESPONSIBILITIES
</div><ul><li>Manage leader calendar(s) and inbox; anticipate needs, prioritize requests, and resolve scheduling conflicts across multiple stakeholders and time zones.
</li><li>Schedule, coordinate, and support meetings (in-person and virtual), including agendas, materials, logistics, room/technology setup, and follow-up actions.
</li><li>Manage organizational distribution lists, communications, SharePoints, seating charts, and other team management tasks.
</li><li>Coordinate complex domestic and international travel logistics, including itineraries, visas/passports as needed, and related communications.
</li><li>Track, gather, and reconcile travel and business expenses; prepare and submit timely, accurate expense reports in accordance with company policy.
</li><li>Prepare, format, and proofread correspondence, reports, presentations, and other documents using Microsoft Office tools and enterprise systems (e.g., iPASS, CTREX, SharePoint).
</li><li>Handle highly sensitive and confidential information; maintain strict confidentiality and appropriate records management.
</li><li>Represent the leader&rsquo;s office professionally to internal partners and external organizations; route inquiries and connect stakeholders to the right resources.
</li><li>Support small projects and special requests, including basic data gathering and simple analysis; track actions to closure.
</li><li>Identify opportunities to improve administrative processes; apply best practices and leverage digital productivity tools to improve efficiency.
</li><li>Support the broader administrative network with a collaborative and customer service-oriented mindset.
</li></ul><div></div><div>PERFORMANCE MEASUREMENT
</div><ul><li>Leader calendars, inboxes, and scheduling conflicts are managed proactively and accurately.
</li><li>Meetings are coordinated and supported with complete materials, logistics, and follow-up actions on time.
</li><li>Expense reports are submitted accurately and in accordance with company policy within expected timelines.
</li><li>Travel itineraries and logistics are arranged completely and without disruption.
</li><li>Confidential information is handled with strict discretion and proper records management at all times.
</li><li>Administrative processes are continuously reviewed and improved using digital tools and best practices.
</li></ul><div></div><div>REQUIRED QUALIFICATIONS/SKILLS
</div><ul><li>Experience supporting multiple leaders or complex organizations.
</li><li>Familiarity with Workday, CTREX, or similar enterprise systems.
</li><li>Experience coordinating travel and expense reporting in a corporate environment.
</li><li>Strong customer service mindset and collaborative working style.
</li><li>Proficiency with Microsoft Office tools and SharePoint.
</li><li>High degree of initiative, discretion, accuracy, and attention to detail.</li></ul></div>

Administrative Assistant II

Motherhood Center

IMPORTANT:***** We are ONLY accepting applications that are submitted on our website *****Please go to our website at the link below and fill out our short online application so that we can get to know you.https://www.motherhoodcenter.com/jobs/family-assistant/We look forward to hearing from you!*************************The Motherhood Center is looking for professional Full-Time and Part-Time Family Assistant to place with a family in the Houston area. We strive to be an advocate for both our clients AND our family assistant to ensure both parties are supported and satisfied with one another and the agreed terms of employment.One of our open position is for a family, located in the central Houston area, is searching for a Family Assistant that is available to work Monday through Friday for a total of 40+ hours per week, to help the family and their young children.The Hours will be:Mondays through Friday: 9.00 am to 6.00 pm or 12.00 pm to 8.00 pmThis family is looking for a family assistant that has experience in project and home organization, scheduling, simple meal preparation, driving children to activities and house management.Desired Qualifications:<ul><li>At least 21 years of age</li><li>High school graduate</li><li>3+ years of professional nanny experience</li><li>Recent and relevant references (at least 3 professional childcare related references)</li><li>Fluent in English</li><li>CPR Certification</li><li>Pass extensive background check</li><li>Current Car insurance</li><li>Valid Driver&rsquo;s License</li><li>Updated vaccinations</li></ul>Additional Information:For over 25 years, we have placed only the best nannies and family assistants into the homes of families in the Houston area. Our nannies and family assistants are passionate about their careers, dedicated to the children they take care of, and support the families they become a part of. Our clients know that any nanny and family assistant we represent is the best in their field. Do you have what it takes to be a Motherhood Center Nanny or Family Assistant? Apply and begin to meet the best families in Houston while working with a highly reputable local agency that truly cares about you!There's a reason why our nannies and family assistants continue to come back and work with us job after job.Did you know, working with an agency provides safety for the nanny and family assistant as well as serving as an advocate for them without any fee to the candidates?!https://www.motherhoodcenter.com/nanny-agency/Please review our blog at the link below to learn more about this. https://www.motherhoodcenter.com/myths-of-using-an-agency/Job Types: Full-time, Part-timePay: $25.00 - $40.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Family Assistant Full-Time 40+ hours per week

Petset

About PetSetPetSet exists to end animal homelessness by changing systems, not symptoms. Through strategic partnerships, accessible spay/neuter services, public policy initiatives, research, and innovative programs, PetSet works to create sustainable solutions that improve the lives of animals and the communities they call home.Position Title:Customer Service Representative (CSR)Reports To:Senior Programs ManagerPosition SummaryThe Customer Service Representative (CSR) serves as the primary point of contact for pet owners utilizing PetSet's Mobile Spay/Neuter Unit. This position is responsible for ensuring a positive client experience through appointment management, client communications, intake and discharge procedures, payment processing, recordkeeping, and administrative support.This position is based on PetSet's Mobile Spay/Neuter Unit and requires regular travel to clinic locations throughout the Greater Houston region and surrounding communities. The CSR plays a critical role in helping PetSet deliver high-quality, accessible spay/neuter services directly in the communities where they are needed most, supporting the organization's mission to end animal homelessness.The standard schedule is a four-day work week, aligned with the Mobile Spay/Neuter Unit's operating schedule. Flexibility is required to occasionally work additional days, evenings, weekends, or extended hours based on clinic needs, special events, community outreach activities, and organizational priorities.This position requires exceptional customer service skills, strong attention to detail, and the ability to work efficiently in a fast-paced mobile clinic environment.Essential Duties and ResponsibilitiesClient Services &amp; Communication:<ul><li>Serve as the primary customer service contact for pet owners before, during, and after appointments.</li><li>Answer phone calls, emails, text messages, and online inquiries regarding services, eligibility requirements, and appointment scheduling.</li><li>Provide clear instructions regarding appointment preparation, transportation requirements, and post-operative care.</li><li>Address client questions and concerns professionally and compassionately.</li><li>Assist in resolving client issues and escalating concerns when appropriate.</li></ul>Appointment Management:<ul><li>Schedule, confirm, and manage spay/neuter appointments through PetSet's scheduling system.</li><li>Maintain appointment waitlists and assist with rescheduling when necessary.</li><li>Monitor appointment attendance and communicate with clients regarding cancellations or no-shows.</li><li>Verify eligibility requirements and required documentation.</li></ul>Clinic Intake &amp; Check-In:<ul><li>Welcome clients upon arrival and facilitate the check-in process.</li><li>Verify client and pet information.</li><li>Collect and review required consent forms and medical history information.</li><li>Ensure all records are complete and accurate prior to surgery.</li><li>Coordinate client flow to support efficient clinic operations.</li></ul>Payment Processing &amp; Recordkeeping:<ul><li>Collect registration fees and process payments.</li><li>Issue receipts and maintain accurate financial records.</li><li>Assist with reconciliation of daily transactions.</li><li>Maintain confidential client and patient records in accordance with organizational policies.</li></ul>Patient Discharge Support<ul><li>Assist veterinary staff with discharge procedures.</li><li>Review discharge instructions with pet owners.</li><li>Ensure clients receive all required paperwork, medications, and follow-up information.</li><li>Document completed services and client communications.</li></ul>Administrative Support<ul><li>Maintain clinic files, reports, and program records.</li><li>Assist with data entry and reporting requirements.</li><li>Support outreach efforts and community partner communications as needed.</li><li>Help maintain inventory of administrative and client-facing supplies.</li></ul>Mobile Clinic Operations:<ul><li>Travel to Mobile Spay/Neuter Unit service locations throughout the Greater Houston region and surrounding communities.</li><li>Assist with setup and breakdown of mobile clinic operations.</li><li>Support smooth daily clinic workflow alongside veterinary staff.</li><li>Represent PetSet professionally at community events, partner sites, and clinic locations.</li><li>Assist with logistical coordination to ensure efficient daily operations.</li></ul>QualificationsRequired Qualifications:<ul><li>High school diploma or equivalent.</li><li>Minimum of two years of customer service or administrative experience.</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational and time-management abilities.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Proficiency with Microsoft Office and web-based scheduling systems.</li><li>Comfortable working with diverse populations and in community-based settings.</li><li>Valid driver's license.</li><li>Must have reliable transportation and the ability to travel regularly to mobile clinic locations throughout the Greater Houston region and surrounding communities.</li><li>Ability to work outdoors and in varying conditions while supporting mobile clinic operations.</li></ul>Preferred Qualifications+ Previous experience in animal welfare, veterinary medicine, animal sheltering, rescue organizations, or related fields is a plus.+ Bilingual (English/Spanish) is a plus.+ Experience handling cash, payments, and client records.+ Familiarity with veterinary software or scheduling platforms.+ Experience using Clinic HQ or similar veterinary appointment and practice management software is a plus.Knowledge, Skills, and Abilities<ul><li>Exceptional customer service and interpersonal skills.</li><li>Ability to remain calm and professional during stressful situations.</li><li>Strong attention to detail and accuracy.</li><li>Ability to maintain confidentiality.</li><li>Commitment to PetSet's mission and values.</li><li>Ability to work independently and collaboratively as part of a team.</li></ul>Working Conditions<ul><li>Work is performed both inside the Mobile Spay/Neuter Unit and at community service locations throughout the Greater Houston region.</li><li>Frequent local travel is required.</li><li>Position is generally scheduled for a four-day work week.</li><li>Flexibility to occasionally work additional days, evenings, weekends, or extended hours as needed to support clinic operations, special events, and community outreach activities.</li><li>Frequent standing, walking, bending, and lifting up to 25 pounds.</li><li>Exposure to animals in a clinical environment.</li><li>Ability to work in varying weather conditions while supporting mobile clinic operations.</li></ul>Pay: $22.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative

Explore 44+ Bilingual office assistant in Houston this June. Find roles across top companies and apply now to boost your career.