barista with customer service focus

call center rep

call center representative Jobs in New York

call center representative

client service associate Jobs in New York

client service associate

client service representative (specialty practice) Jobs in New York

customer service

IDEX Corporation

<h2>Description</h2>We are seeking a dedicated and motivated Customer Service professional to join our dynamic team. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional support and assistance. You will handle inquiries, resolve issues promptly, and contribute to building strong customer relationships. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service. You will work closely with various departments to ensure customer satisfaction and help enhance our overall customer experience. Whether managing orders, addressing concerns, or providing product information, your role is critical in maintaining our company’s reputation for excellent customer care. If you are eager to work in a fast-paced environment and enjoy helping people, this opportunity is perfect for you. We offer a supportive work environment where your contributions are valued, and there are opportunities for professional growth and development within the company. Join us to be part of a team committed to excellence in customer service and continuous improvement. If you have a positive attitude, strong interpersonal skills, and a willingness to learn, we invite you to apply for this rewarding position and help us exceed our customers' expectations every day.<h3>Responsibilities</h3><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently to ensure satisfaction.</li><li>Provide accurate information about products, services, and policies.</li><li>Process orders, returns, and exchanges accurately and timely.</li><li>Maintain detailed records of customer interactions and transactions.</li><li>Collaborate with other departments to address and resolve complex issues.</li><li>Identify potential improvements in customer service procedures and communicate feedback.</li><li>Follow up with customers to ensure their issues are resolved and they are satisfied.</li></ul><h2>Requirements</h2><ul><li>Proven experience in a customer service role or related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to work in a fast-paced environment while managing multiple priorities.</li><li>Empathy and patience when dealing with challenging customers.</li><li>Proficiency with customer service software, databases, and tools.</li><li>High school diploma or equivalent; additional education in customer service is a plus.</li><li>Strong organizational skills and attention to detail.</li></ul><h2>Benefits</h2><ul><li>Comprehensive health, dental, and vision insurance plans</li><li>Flexible work schedules to support work-life balance</li><li>Opportunities for professional growth and career advancement</li><li>Employee discounts on products and services</li><li>Supportive and inclusive team environment</li></ul>

Customer Service

Portermatt Electric Inc

Job Overview Portermatt Electric Inc. is a leading provider of quality and safe services for the commercial electrical industry. Since 1998, our mission has been to exceed customer expectations through our core values of honesty, dependability, and integrity. We are committed to fostering a friendly work environment and building lasting partnerships that ensure mutual success. We are currently seeking a dedicated and professional Remote Customer Service Representative to join our team. This is a Full-Time, remote position for candidates based in the United States. As the first point of contact for our clients, you will play a crucial role in upholding our reputation for excellence. The ideal candidate will be a clear communicator, an adept problem-solver, and passionate about delivering an outstanding customer experience. The salary for this position is $25 - $36 per hour, commensurate with experience. Responsibilities * Serve as the primary point of contact for customer enquiries via phone, email, and online platforms. * Provide accurate and helpful information regarding our services, pricing, and scheduling. * Efficiently manage and resolve customer issues and complaints with professionalism and empathy. * Schedule service appointments and coordinate with our technical teams to ensure timely service delivery. * Maintain detailed and accurate records of all customer interactions, transactions, and correspondence in our CRM system. * Process service requests, forms, and applications in a timely manner. * Follow up with customers to ensure their issues are resolved and they are satisfied with our service. * Collaborate with internal departments to streamline processes and improve the overall customer experience. * Consistently represent the company’s values of honesty, dependability, and integrity in all communications. Qualifications * Proven experience in a customer service, client support, or a similar role. * Exceptional verbal and written communication skills with a professional telephone manner. * Strong problem-solving skills and the ability to think on your feet. * Proficiency in using CRM software and other standard office applications. * Excellent organisational and time-management skills, with the ability to multitask effectively. * A high degree of empathy, patience, and a customer-centric attitude. * The ability to work independently and effectively in a remote setting. * A dedicated, quiet home office space with a reliable, high-speed internet connection is required. * Experience in the electrical or a related trade industry is advantageous but not essential.

Remote Customer Service Representative

Kennebunk Savings

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.
 
Scope of Work: 
The individual in this role will accurately and efficiently process a variety of customer transactions. This individual will be knowledgeable of our company’s products and services to effectively meet the customer’s needs and provide a high level of customer service.
 
Essential Functions (3): 
<ul>
<li>Transaction Processing/Cash handling - Process a variety of transactions accurately and efficiently which may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaults</li>
<li>Customer Experience– Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.</li>
<li>Product/Technical Knowledge – Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient with technology required for this position.</li>
</ul>
Other Duties & Responsibilities: 
<ul>
<li>Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer</li>
<li>Understands, supports and adheres to organizational policies and procedures</li>
<li>Consistently emphasizes the importance of teamwork in the department and company at large</li>
<li>Responsible for keeping abreast of company news and information</li>
<li>Responsible for completing required training and policy review</li>
<li>May serve on various committees</li>
<li>Willingness to take on additional tasks and duties</li>
</ul>
Certifications & Licenses Required: 
<ul>
<li>N/A</li>
</ul>
Desired Knowledge, Skills & Abilities: 
<ul>
<li>Displays high level of regard for trust and confidentiality</li>
<li>Has a working knowledge of Microsoft Office Products</li>
<li>Displays strong written and verbal communication skills</li>
<li>Displays strong organization skills and the ability to multi-task to meet established deadlines</li>
<li>Demonstrates a high level of accuracy and attention to detail</li>
<li>Effectively uses analytical skills to solve technical, as well as, non-technical problems</li>
<li>Prior knowledge of banking regulations is preferred</li>
<li>Ability to adapt to change</li>
</ul>
Desired Job Experience: 
<ul>
<li>Experience in a professional, service focused and fast-paced environment</li>
</ul>
Desired Education: 
<ul>
<li>High school or General Education Diploma</li>
</ul>
Working Conditions & Minimum Physical Requirements: 
<ul>
<li>Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards</li>
<li>Dexterity of hands and fingers to operate a computer and other office equipment</li>
<li>Lifting and moving of moderately heavy objects on occasion</li>
<li>Standing for extended periods of time</li>
</ul>
External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
 
Last Updated 04/26/2022

Hannaford Drive - Customer Service Assistant I (Teller)

Semicolon Cafe

About usSemicolon Cafe is a small business in New York, NY. We are professional and agile.Our work environment includes:<ul><li>Growth opportunities</li></ul>We are looking for an experienced Barista to join our team. The ideal candidate will have a passion for coffee and a commitment to providing excellent customer service. Responsibilities include preparing and serving specialty coffee drinks, maintaining a clean and organized work area, and providing customers with product knowledge. The successful candidate will also be responsible for cash handling, stocking supplies, and adhering to health and safety standards.Responsibilities:<ul><li>Prepare and serve hot and cold beverages, such as coffee, espresso drinks, blended coffees, and teas.</li><li>Clean and sanitize work areas, utensils, and equipment.</li><li>Follow health and safety guidelines for food preparation and service.</li><li>Greet customers and take orders in a friendly manner.</li><li>Maintain a clean and organized work area.</li><li>Operate cash registers and accept payment from customers.</li><li>Answer customer questions about menu items, ingredients, and prices.</li></ul>Job Types: Full-time, Part-timePay: $17.00 - $18.50 per hourBenefits:<ul><li>Disability insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Paid training</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Ability to Commute:<ul><li>New York, NY 10016 (Required)</li></ul>Ability to Relocate:<ul><li>New York, NY 10016: Relocate before starting work (Required)</li></ul>Work Location: In person

Barista with Customer Service Focus

Spring Place

<div>
 
 
 Company Description
 
 
 
 Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders.
 
 
 
 
 
 
 Role and Responsibilities
 
 
 <ul>
 <li>
 Greet members and guests warmly, checking them in and making them feel welcome
 </li>
 <li>
 Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management
 </li>
 <li>
 Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc.
 </li>
 <li>
 Ensure that member spaces and lobby areas are orderly and welcoming
 </li>
 <li>
 Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success
 </li>
 <li>
 Maintenance of Spring Place member database (NEXUDUS profiles)
 </li>
 <li>
 Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis
 </li>
 <li>
 Accommodates member and guest&rsquo;s needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections.
 </li>
 <li>
 Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines.
 </li>
 <li>
 Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback.
 </li>
 <li>
 Assist with various projects and related duties as assigned
 </li>
 </ul>
 
 
 
 
 
 Qualifications/ Skills
 
 
 <ul>
 <li>
 2+ years&rsquo; relative experience in customer service
 </li>
 <li>
 A passionate team player with excellent drive, confidence and interpersonal skills.
 </li>
 <li>
 Experience with dealing with celebrities and high-profile events is useful.
 </li>
 <li>
 Ability to work effectively under time constraints and deadlines
 </li>
 <li>
 Enthusiastic, highly motivated and a proactive team player
 </li>
 <li>
 Ability to multitask, prioritize and manage time efficiently
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Must be able to work in a fast-paced environment
 </li>
 <li>
 Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed)
 </li>
 <li>
 Reliable, representative, positive and enthusiastic
 </li>
 </ul>
 
 
 
 
 
 Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.
 
 
</div>

Member Service Agent

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2><div><div><div>
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or area.<ul><li>
Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts. Assign and delegate tasks appropriately; provide ongoing coaching, recognition, and skill development focused on service and operational excellence. Identify issues and apply structured problem solving; develop and execute action plans to address performance or behavior gaps (e.g., dependability, attendance, job quality). Monitor team performance and customer interactions to ensure compliance with company standards, safety protocols, and service goals. Administer corrective actions and document performance issues, investigations (e.g., safety, complaints), and high performance in the case management system.</li><li>
Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability. Develop and implement standard work processes; ensure effective shift turnover and operational alignment.</li><li>
Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.</li><li>
Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.</li><li>
Partner with Business Partners to support shared goals and ensure consistent service delivery.</li><li>
Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications (e.g., email, voicemail follow-up).</li></ul></div></div></div><h2 class="jobSectionHeader">
Qualifications</h2><div><div><h4 class="jobSectionHeader">
What&rsquo;s needed to succeed (Minimum Qualifications):</h4><ul><li>
High school diploma or equivalent</li><li>
2+ years&rsquo; experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program</li><li>
Experience leading teams and delivering customer service</li><li>
Strong written, verbal, and interpersonal communication skills</li><li>
Proven ability in conflict resolution, decision-making, and team leadership</li><li>
Proficient in IT systems and job-relevant software</li><li>
Demonstrated strengths in business acumen, continuous improvement, and customer focus</li><li>
Strong sense of accountability, teamwork, motivation, and safety orientation</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><h4 class="jobSectionHeader"> 

What will help you propel from the pack (Preferred Qualifications):</h4><ul><li>
Bachelor's degree or related experience</li><li>
Union experience</li></ul></div></div> 
The base pay range for this role is $80,235.90 to $98,066.10. 
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. 
 
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. 
 
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Supervisor - Airport Operations

School of Science and Technology

We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul>

Call Center Rep

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