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remote help desk support specialist

Remote Control Solutions

<p><strong>Job Title: Remote Help Desk Support Specialist</strong><br /><strong>Company: Remote Control Solutions</strong><br /><strong>Employment Type: Full-Time</strong><br /><strong>Salary: $32 - $35 USD per hour</strong><br /><br /><strong>Job Overview</strong><br />Remote Control Solutions (RCS) is a leading innovator in the access control industry, specialising in high-quality transmitters, receivers, and accessories for automatic gates and doors. With over 20 years of experience, we are dedicated to providing reliable and state-of-the-art solutions to suppliers and installers worldwide. We are currently seeking a motivated and customer-focused <strong>Remote Help Desk Support Specialist</strong> to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional technical support and ensuring a seamless customer experience. This is a full-time, remote position ideal for a proactive problem-solver with a passion for technology.<br /><br /><strong>Responsibilities</strong><br />* Provide first-line technical support to clients via email, telephone, and remote support tools.<br />* Troubleshoot and resolve issues related to our range of access control products, including remote transmitters and receivers.<br />* Guide installers and suppliers through product installation, configuration, and programming processes.<br />* Document all customer interactions, technical issues, and resolutions accurately within our help desk system.<br />* Escalate complex or unresolved issues to the appropriate internal teams in a timely manner.<br />* Contribute to the creation and maintenance of our knowledge base, including FAQs and technical guides.<br />* Identify and report recurring technical issues and customer feedback to assist in product improvement.<br />* Maintain a high level of professionalism and customer satisfaction in all communications.<br /><br /><strong>Qualifications</strong><br />* Proven experience in a technical support, IT help desk, or customer support role.<br />* Excellent verbal and written communication skills, with the ability to explain complex technical information clearly and concisely.<br />* Strong analytical and problem-solving capabilities.<br />* A customer-centric mindset with a commitment to providing outstanding service.<br />* The ability to work independently and manage time effectively in a remote environment.<br />* Proficiency with help desk software and remote support tools.<br />* Experience supporting hardware products is highly desirable.<br />* A background in electronics, security systems, or the access control industry would be a significant advantage.</p>

Remote Help Desk Support Specialist

MotifTales

<h2>Operations Specialist – Order Management (Remote)</h2><p><strong>Location:</strong> Remote (United States)<br /><strong>Employment Type:</strong> Full-Time<br /><strong>Schedule:</strong> Monday–Friday, 40 hours per week<br /><strong>Compensation:</strong> $38.00 per hour</p><h2>About the Role</h2><p>We are seeking a detail-oriented Operations Specialist – Order Management to support the day-to-day processing and coordination of customer orders. This role is responsible for maintaining accurate order records, monitoring fulfillment activities, resolving order-related issues, and collaborating with internal teams to ensure a smooth customer experience.</p><p>The ideal candidate is organized, analytical, and comfortable working in a fast-paced remote environment where accuracy and communication are essential.</p><h2>Key Responsibilities</h2><p>Process, review, and maintain customer orders with a high degree of accuracy.</p><p>Verify order details, pricing, shipping information, and product availability.</p><p>Coordinate with internal departments to support timely order fulfillment.</p><p>Monitor order status and proactively resolve discrepancies or delays.</p><p>Maintain accurate records in internal databases and order management systems.</p><p>Prepare operational reports and assist with performance tracking.</p><p>Respond to internal and external order-related inquiries in a professional manner.</p><p>Identify opportunities to improve workflows and operational efficiency.</p><p>Ensure compliance with company policies and data security standards.</p><p>Support additional administrative and operational projects as assigned.</p><h2>Qualifications</h2><p>High school diploma or equivalent required; associate's or bachelor's degree preferred.</p><p>1–3 years of experience in order management, operations, customer support, logistics, or administrative coordination.</p><p>Strong organizational and time management skills.</p><p>Excellent written and verbal communication skills.</p><p>High attention to detail and accuracy.</p><p>Ability to prioritize multiple tasks and meet deadlines.</p><p>Proficiency with Microsoft Office (Excel, Word, Outlook) and Google Workspace.</p><p>Experience with ERP, CRM, or order management software is a plus.</p><h2>Preferred Skills</h2><p>Problem-solving and critical thinking</p><p>Data entry accuracy</p><p>Process improvement mindset</p><p>Team collaboration</p><p>Customer service orientation</p><p>Adaptability in a remote work environment</p><h2>Benefits</h2><p>Competitive hourly pay</p><p>Paid training</p><p>Health, dental, and vision insurance</p><p>Paid time off and company holidays</p><p>401(k) with company match (where applicable)</p><p>Employee assistance program</p><p>Professional development opportunities</p><p>Collaborative remote work environment</p><p>Career growth opportunities</p><h2>Equal Opportunity Employer</h2><p>We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.</p>

Operations Specialist

Katten

<div><div><div><div><div>Requisition ID:
</div><div><b>7380</b></div>
</div>
</div></div><div><p>Katten is a full-service law firm with approximately 650 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm&rsquo;s core areas of practice include corporate, financial markets and funds, restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.</p><p><b>
Technology Learning Specialist</b></p><p>
Under the general direction of the IT Training Manager and according to established Firm policies and procedures, is responsible for all aspects of the Firm's training program relative to desktop applications, its structure, and design. Conduct training of new employees and current staff on all levels. Maintains professionalism and strict confidentiality in all client and Firm matters.</p><p>
The Technology Learning Specialist position can be located in the Chicago, New York, Washington DC, Dallas, Charlotte, or Los Angeles office. Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex).</p><p><b>
Essential Duties and Responsibilities include, but may not be limited to, the following</b>. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li><p>
Conduct new-hire training to include firm core applications and in some cases telephone systems, in a classroom environment, one-on-one training or remote (distance learning) training.</p></li><li><p>
Coordinate with office administrators, human resources staff, other administrative departments as needed, and practice group leaders to determine users' training needs. Assist in the development of training courses to meet those needs.</p></li><li><p>
Apply instructional design principles to develop effective learning objectives, course outlines, practice exercises, assessments, and supporting materials for instructor-led, virtual, blended, and self-paced training.</p></li><li><p>
Coordinate and conduct training sessions for existing employees during conversions and major upgrades. Ensure firm-wide consistency in training curriculum.</p></li><li><p>
Document training procedures, create training manuals, quick reference cards, etc., and keep all documentation up to date. Able to assist in creation of in-house e-learning content. Design, develop, and maintain in-house e-learning content, including screen recordings, tutorials, short instructional videos, simulations, and other digital learning resources.</p></li><li><p>
Develop technology training videos and e-learning assets using Camtasia or similar tools, including scripting, screen recording, editing, captioning, quality review, and publishing content for use in the firm&rsquo;s LMS or other approved training platforms.</p></li><li><p>
Coordinate with Help Desk and other IT staff to create and maintain application reference materials on the firm's DMS and intranet.</p></li><li><p>
Assist and coordinate training for other offices.</p></li><li><p>
Conduct video conference training sessions for other offices when required.</p></li><li><p>
Conduct firm offered training sessions placed on the LMS calendar. Assist in management of the LMS.</p></li><li><p>
Participate in special projects, as required.</p></li><li><p>
Evaluate publicly available training materials for possible use by the firm.</p></li><li><p>
Learn all new and upgraded software/hardware and assist in developing technical documentation and teaching aids such as training user guides, quick reference cards, demonstration models, multimedia visual aids, computer tutorials, and reference works.</p></li></ul><p><b>
Knowledge, Skills and Abilities</b></p><ul><li><p>
Associate's degree or equivalent and two or more years technical training experience specifically in developing, implementing, and conducting applications training pertaining to a large practice law firm; or equivalent combination of education and experience.</p></li><li><p>
Must be quality and results oriented with excellent writing skills and substantial experience in writing technical documentation (e.g., training manuals, quick reference guides, etc.). Strong conceptual understanding of desktop applications and MOS Certificate preferred.</p></li><li><p>
Computer proficient with advanced technical and working knowledge of all Microsoft Office Suite applications (including templates, macros, styles, etc.). Extensive knowledge of document formatting and an understanding of document management systems and Internet software. Working knowledge or ability to learn other applications/software (InterAction, iManage, Template &amp; Numbering suite, e-Mail Filing, etc.) the firm uses.</p></li><li><p>
Excellent analytical and technical skills requiring an aptitude for detail, precision, and logic with comprehensive knowledge of a Windows environment and the various applications utilized by the firm in order to provide training and write technical documentation.</p></li><li><p>
Proactive with the ability to identify, define, and analyze detailed support issues and problems and to recommend and implement solutions. Ability to interpret technical instructions in layman&rsquo;s terms and apply to practical situations.</p></li><li><p>
Exhibit high degree of initiative with demonstrated troubleshooting, problem resolution, and follow-through skills in order to manage multiple priorities in a fast-paced, detail-oriented, and consistently changing work environment with the ability to make decisions based upon results of research.</p></li><li><p>
Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions.</p></li><li><p>
Ability to provide technical information and training to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients. In addition, maintain effective relationships with vendors and consultants.</p></li><li><p>
Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position's responsibilities.</p></li><li><p>
Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and communicate ideas and conclusions clearly and concisely in report format, written correspondence, e-mail, or verbally.</p></li><li><p>
Possess excellent knowledge of reading, writing, grammar, spelling, punctuation, proofreading, and formatting in order to interpret and analyze source data and write technical instructional/informational documentation.</p></li><li><p>
Ability to operate standard office equipment, including computer, printer, telephone, photocopier, scanner, calculator, facsimile, etc.</p></li><li><p>
Ability to occasionally retrieve and distribute files, technology-related items, written documentation, or office supplies weighing up to 20 pounds.</p></li></ul><p>
The annualized salary range for this position in the New York office is $80,000 to $95,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.</p><p>
We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy, and long-term and short-term disability policies.</p><p>
Katten Muchin Rosenman LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p><p>
#LI-DNI</p></div></div><p></p>

Technology Learning Specialist

One Medical

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn&rsquo;t your average doctor&rsquo;s office. We&rsquo;re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
 <br/>
 <br/>
 In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we&rsquo;re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
 <br/>
 <br/>
 <strong>
  The Opportunity
  <br/>
  <br/>
 </strong>
 As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you&rsquo;ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
 <br/>
 <br/>
 You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Likely Work On
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
  </li>
  <li>
   Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
  </li>
  <li>
   Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, and vitals
  </li>
  <li>
   Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
  </li>
  <li>
   Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
  </li>
  <li>
   All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
  </li>
  <li>
   Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
  </li>
  <li>
   Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
  </li>
  <li>
   Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work
   <br/>
   <br/>
  </li>
 </ul>
 These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  </li>
  <li>
   Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   A High School Diploma or equivalent
  </li>
  <li>
   Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
  </li>
  <li>
   Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  </li>
  <li>
   A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  </li>
  <li>
   A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
   <br/>
   <br/>
  </li>
 </ul>
 One Medical is committed to fair and equitable compensation practices.
 <br/>
 <br/>
 The range for this role is $24 to $26 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/
 <br/>
 <br/>
 This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 7:30am-7:00pm based in person at the Tribeca in New York, NY.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
  <br/>
  <br/>
 </strong>
 Taking care of you today
 <br/>
 <br/>
 <ul>
  <li>
   Paid sabbatical for every five years of service
  </li>
  <li>
   Free One Medical memberships for yourself, your friends and family
  </li>
  <li>
   Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
  </li>
  <li>
   Competitive Medical, Dental and Vision plans
  </li>
  <li>
   Pre-Tax commuter benefits
  </li>
  <li>
   PTO cash outs - Option to cash out up to 40 accrued hours per year
   <br/>
   <br/>
  </li>
 </ul>
 Protecting your future for you and your family
 <br/>
 <br/>
 <ul>
  <li>
   401K match
  </li>
  <li>
   Credit towards emergency childcare
  </li>
  <li>
   Company paid maternity and paternity leave
  </li>
  <li>
   Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  </li>
  <li>
   Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
  </li>
  <li>
   UpToDate Subscription - An evidence-based clinical research tool
  </li>
  <li>
   Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
  </li>
  <li>
   Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
  </li>
  <li>
   Discounted rate to attend One Medical&rsquo;s Annual REAL primary care conference
   <br/>
   <br/>
  </li>
 </ul>
 One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
 <br/>
 <br/>
 One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
</div>


Phlebotomist / Administrative Assistant (Tribeca)

Pretium Enterprise Services

<div><div><div><p><b>Why Pretium Enterprise Services?</b></p><p></p><p>
With expert business service capabilities, Pretium Enterprise Services (&ldquo;PES&rdquo;), is integral to the growth, innovation, and transformation of its global operating companies. Partnering with internal and external businesses and stakeholders to rapidly unlock value for its customers, PES delivers with excellence and ownership, enabling scalable growth.</p><p></p><p><b>
Job Overview</b></p></div><p></p><div><p>
A Technology Delivery Specialist is primarily responsible for delivering advanced end-user support across corporate desktops, laptops, printers, and collaboration tools, ensuring a high-quality and responsive support experience. This role serves as an escalation point for complex Service Desk issues, focusing on timely incident resolution, root cause analysis, and continuous improvement of the end-user experience. In addition to core support responsibilities, this position partners with infrastructure, security, and application teams to assist with maintaining and supporting the Microsoft Azure environment and related systems. The role contributes to basic monitoring, troubleshooting, and operational tasks, while following established processes and standards. The ideal candidate brings strong customer service skills, solid troubleshooting ability, and a support-first mindset, with some familiarity with cloud and infrastructure technologies to effectively collaborate across teams and support overall platform reliability and performance.</p><p></p><p><b>
This role requires onsite work 4 days a week in our office located in New York City.</b></p></div><p></p><div><p><b>
What</b><b> </b><b>You&rsquo;ll</b><b> </b><b>Do</b></p></div><div><ul><li><p>
Respond to incidents, service requests, and change tasks; perform root-cause analysis and document fixes, known errors, and preventative actions.</p></li><li><p>
 Provide Level III Service Desk support and act as an escalation point for Level I/II tickets; troubleshoot complex issues to resolution and ensure end users are supported to satisfaction.</p></li></ul></div><div><ul><li><p>
Monitor the Service Desk queue and respond quickly and effectively to requests, process tickets based on priority and SLA commitments.</p></li></ul></div><div><ul><li><p>
Install, image, test, and configure new workstations and peripheral equipment; modify workstation configurations, utilities and default settings to meet standards.</p></li></ul></div><div><ul><li><p>
Support the setup and maintenance of Azure resources such as virtual machines, storage, and networking, working within established standards and assisting senior engineers as needed.</p></li></ul></div><div><ul><li><p>
Assist with onboarding and termination of users, including account provisioning, access changes, and device handoff/collection in coordination with HR and security.</p></li></ul></div><div><ul><li><p>
Support physical user moves and workstation setups, ensure workstations have required standard equipment and any approved specialized peripherals.</p></li></ul></div></div><div><div><ul><li><p>
Maintain inventory of endpoint equipment and software/licenses, coordinate refreshes and perform timely hardware/software upgrades as required.</p></li><li><p>
 Perform endpoint management for Windows 365 Cloud PCs and physical endpoints including provisioning, assignment, configuration profiles, application deployment and device lifecycle activities.</p></li></ul></div><div><ul><li><p>
Coordinate and execute endpoint patching and updates (OS and third-party applications), validate compliance, and remediate failed deployments to reduce security risk and downtime.</p></li></ul></div><div><ul><li><p>
Support both physical and virtual desktop environments and handheld/mobile devices where applicable, assist with endpoint encryption and endpoint protection troubleshooting.</p></li></ul></div><div><ul><li><p>
Work with Infrastructure Engineers to debug and perform root-cause analysis for recurring end-user, network, and platform issues, escalate appropriately and share findings.</p></li></ul></div><div><ul><li><p>
Implement and maintain security and resilience controls such as Network Security Groups, backups, patching, vulnerability remediation, and disaster recovery procedures.</p></li></ul></div><div><ul><li><p>
Maintain accurate documentation in ticketing/knowledge systems: architecture notes, standard operating procedures, deployment guides, and change records.</p></li></ul></div><div><ul><li><p>
Participate in on-call rotation and follow incident management practices (prioritization, communication, escalation) to restore service quickly and safely.</p></li><li><p>
Ability to work onsite at our New York City Office 4 days a week.</p></li></ul></div><p></p><div><p><b>
Requirements</b></p></div><div><ul><li><p>
High school diploma/GED required; associate or bachelor&rsquo;s degree in computer science, Information Technology, or related field preferred (or equivalent relevant experience).</p></li></ul></div><div><ul><li><p>
2+ years of experience supporting cloud and/or infrastructure environments (Azure preferred) and providing enterprise end-user support in a ticket-driven Service Desk environment.</p></li><li><p>
 Familiarity with ITSM/IT Support Desk ticketing systems including triage, documentation, and SLA-driven workflows.</p></li></ul></div><div><ul><li><p>
Working knowledge of core Azure services: Azure Virtual Network, compute (VMs/App Service), storage, backups, and Azure DNS; familiarity with basic architecture patterns.</p></li></ul></div></div><div><div><ul><li><p>
Demonstrated troubleshooting skills across Windows networking fundamentals and monitoring/logs (Azure Monitor/Log Analytics exposure is a plus).</p></li></ul></div><div><ul><li><p>
Working knowledge of endpoint and user-support technologies such as Microsoft 365/Office, Active Directory user/group administration, device management and deployment with Microsoft Intune including Windows 365 Cloud PC management.</p></li></ul></div><div><ul><li><p>
Ability to document internal procedures and standard operating practices; comfort working with asset inventory and standard workstation build/deployment processes.</p></li></ul></div><div><ul><li><p>
Strong communication skills with the ability to explain technical issues, document work clearly, and collaborate with stakeholders across IT, security and application teams.</p></li></ul></div><div><ul><li><p>
Customer service mindset and proven ability to manage multiple tasks, meet SLAs and prioritize work in a fast-paced environment.</p></li></ul></div><div><ul><li><p>
Familiarity with Microsoft Azure AD &amp; Entra ID concepts (users/groups, SSO, RBAC) and basic cloud security practices.</p></li></ul></div><p></p><div><p><b>
Competencies</b></p></div><div><ul><li><p><b>
Continuous Learning</b> &ndash; Assesses strengths and weaknesses, pursues training and development, seeks feedback, shares knowledge, and continuously builds technical skills across Azure and endpoint technologies.</p></li></ul></div><div><ul><li><p><b>
Customer Service</b> &ndash; Responds promptly, manages difficult situations professionally, meets commitments, and seeks feedback to improve the end-user experience.</p></li></ul></div><div><ul><li><p><b>
Planning &amp; Organization</b> &ndash; Prioritizes workload, manages a high volume of requests, adapts to change smoothly, and uses time efficiently.</p></li></ul></div><div><ul><li><p><b>
Problem Solving</b> &ndash; Gathers and analyzes information, identifies issues early, develops alternative solutions, and performs root-cause analysis for recurring incidents.</p></li></ul></div><div><ul><li><p><b>
Teamwork</b> &ndash; Collaborates effectively, balances individual and team responsibilities, welcomes feedback, and supports shared outcomes.</p></li></ul></div><div><ul><li><p><b>
Use of Technology</b> &ndash; Adapts to new tools, troubleshoots technical problems, and uses technology to increase productivity through automation and standardization.</p></li></ul><p></p><p><b>
Compensation for this role ranges from $50 to $60 per hour based on experience.</b></p><p></p><p><b>
What We Offer</b></p><p></p><p>
This position offers the opportunity to join a collegial, entrepreneurial firm committed to the personal and professional growth of its team members and to maintaining a positive, encouraging work environment where people enjoy working together. The company offers a comprehensive benefits and perks package, including:</p><ul><li><p>
401(k) plan with an employer match</p></li><li><p>
Health, dental, vision and life insurance</p></li><li><p>
Paid Time Off (PTO)</p></li><li><p>
11 firm holidays</p></li><li><p>
Hybrid office/work from home arrangement</p></li></ul><p></p><p>
Pretium Enterprise Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.</p></div></div></div>

Technology Delivery Specialist New York City

The Trade Desk

<div><div><p>The Trade Desk is a global technology company and the world's leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet &mdash; from streaming TV and podcasts to mobile apps, news, and more.
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<br>
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world's brands and agencies rely on us to reach their customers and grow their businesses responsibly.
<br>
<br>
The scale of our platform brings unique technical challenges &mdash; from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you're driven to solve meaningful challenges, we'd love to meet you.</p></div><p><b>
WHAT WE DO:</b></p>
<p>
We are looking for a Technology Governance &amp; Risk Senior Analyst to lead and execute our governance and risk management initiatives. This role is central to our broader Technology Governance, Risk and Compliance program, encompassing global frameworks which include Sarbanes-Oxley (SOX), Service Organization Controls (SOC) and essential regional regulations such as California Consumer Privacy Act (CCPA) and Protecting Americans' Data from Foreign Adversaries Act (PADFA) for cybersecurity.</p>
<p>
The Senior Analystwill assist with the development, improvement and maintenance of technology governance and risk processes, ensuring cross-functional alignment with our internal frameworks. This involves technology controls design and implementation, drafting company-wide governance policies, managing risk assessment projects, audit management, and collaborating closely with stakeholders across Engineering, Finance, Legal, and Cybersecurity to advance regional governance initiatives.</p>
<p><b>
WHAT YOU WILL BE DOING:</b></p>
<ul>
<li>Drive the execution and maintenance of the governance and risk program to ensure technology and business processes comply with global and regional cybersecurity requirements, including but not limited to SOX, SOC1, SOC2, CCPA, PADFAA, etc.</li>
</ul><ul><li>Execute the full GRC process, including leading risk assessments, issues analysis, controls monitoring, control design, control implementation, policy administration, and implementing corrective actions.</li>
</ul><ul><li>Partner with stakeholders to continuously track relevant updates, designs, changes, and trends to ensure compliance.
</li></ul><ul><li>Communicate complex governance and risk issues and prepare reporting to stakeholders.</li>
</ul><ul><li>Conduct periodic internal reviews to ensure that GRC procedures are followed and discuss emerging security and privacy compliance issues with the stakeholders.</li>
</ul><ul><li>Perform risk and scoping assessments on design documentation and monitor technology areas to identify gaps, points of improvements, as well as to ensure compliance.</li>
</ul><ul><li>Perform control testing and document test procedures, results, and remediation steps for identified issues as related to compliance efforts.</li>
</ul><ul><li>Collaborate with engineering, legal and business teams to address control gaps and ensure timely remediation.</li>
</ul><ul><li>Collaborate with teams within cybersecurity to ensure compliance with changes to the control environment and regulatory environment.</li>
</ul>
<p><b>WHO YOU ARE:</b></p>
<ul>
<li>BS or BA in relevant field (Computer Science, Information Systems, Finance, Economics, Accounting)</li>
</ul><ul><li>Certifications such as CISSP, CISM, CISA, CIA and/or CIPP preferred</li>
</ul><ul><li>4+ years of experience in technology risk management, governance, compliance, internal audit, information security, or related operational role. Big 4 experience preferred.</li>
</ul><ul><li>Industry experience in high-technology companies with complex technology environments.</li>
</ul><ul><li>Experience with SOX, SOC, NIST, and ISO frameworks implementation.</li>
</ul><ul><li>Proven ability to design and implement ITGCs and automated controls.</li>
</ul><ul><li>Strong organizational skills and ability to work independently, make effective judgments, and summarize complex information.</li>
</ul><ul><li>Outstanding communication, analytical, and problem-solving abilities; proven cross-functional collaboration.</li>
</ul><ul><li>Experience with GRC platforms (e.g., AuditBoard) or leveraging AI tools for GRC preferred.</li>
</ul><ul><li>Light coding skills (e.g., Python, SQL, or APIs) to support automation preferred.</li>
</ul>
<p><i>The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</i></p>
<p><b><i>
[LA JOBS ONLY] </i></b><i>The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.</i></p>
<p><b><i>
[SF JOBS ONLY] </i></b><i>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</i></p><p></p><div>
<p>
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.</p>
<p>
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.</p>
<p>
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.</p></div></div><p></p>

Sr Analyst, Technology Governance & Risk

JPMorganChase

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role helps ensure the US Convertible Bond Desk operates smoothly day-to-day through strong controls, timely reporting, and rapid issue resolution.
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 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 As a Trade &amp; P&amp;L Support Associate or Analyst on the US Convertible Bond Desk, you will help maintain the integrity of desk P&amp;L and risk, resolve trade breaks and disputes, support corporate actions processing, and deliver critical daily reporting to senior stakeholders. You will partner closely with Product Control, Financial Control, Trade Support, and external counterparties to drive accurate outcomes under tight timelines.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct root cause analysis on P&amp;L discrepancies and coordinate corrective actions with Product Control, Financial Control, and Trade Support
  </li>
  <li>
   Investigate and resolve trade breaks and disputes with client and broker counterparties
  </li>
  <li>
   Maintain instrument reference data, including periodic reconciliations and required updates
  </li>
  <li>
   Generate and distribute Sales &amp; Trading reports for morning meetings
  </li>
  <li>
   Run end-of-day P&amp;L and risk capture and distribute outputs to senior management
  </li>
  <li>
   Assist traders with corporate actions elections and event processing
  </li>
  <li>
   Support new client onboarding and customer remediation activities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications, Capabilities, And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical and quantitative skills
  </li>
  <li>
   Superior written and verbal communication skills
  </li>
  <li>
   Ability to incorporate and process new information in a fast-paced, high-pressure trading environment
  </li>
  <li>
   Strong collaboration skills and ability to network effectively across the firm
  </li>
  <li>
   Proven problem-solving skills and ability to develop practical strategies to achieve strong business outcomes
  </li>
  <li>
   Ability to multi-task and meet deadlines in a changing and demanding work environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 <br/>
 <br/>
 We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
 <br/>
 <br/>
 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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 <br/>
 JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 J.P. Morgan's Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
</div>


US Convertible Bond Desk Trading Assistant - Associate

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