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participant engagement supervisor

Heartland Alliance

<div>Participant Engagement Specialist
Location varies: 5501 South Halsted Street, Chicago, IL 60621, and 4001 North Broadway, Chicago, IL 60613
Summary: The Participant Engagement Specialist will provide advanced customer service and engagement at reception and registration, enhancing the participant experience and access to health care and other services within Heartland Alliance Health while promoting excellence. The individual in this position will handle complex support services including, but not limited to, scheduling appointments, telephone operations, cash collection, auditing and reporting. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities:<ul><li>
Greets, welcomes and engages participants into services at assigned locations, including health centers and outreach locations.</li><li>
Registers and assesses participants for program eligibility and screens participants for other social service needs or insurance benefits and entitlements services.</li><li>
Explains service offerings, answers questions, and makes appointments for all services, including but not limited to, medical, dental, and behavioral health care.</li><li>
Answers incoming and makes outgoing phone calls to schedule and remind participants of appointments while ensuring other calls are routed to appropriate person/program in a timely manner.</li><li>
Creates telephone note in electronic health record to alert Providers and/or Nurses of Participant requests for call-backs if not immediately available.</li><li>
Assists in telephone and other initiatives to increase participant engagement, improve participant experience and service delivery.</li><li>
 Educates participants regarding patient responsibilities, services, sliding fee scale, patient rights, grievance policy, confidentiality and release of information.</li><li>
 Generates and updates the Program Participation Form and updates participant information as assigned.</li><li>
 Maintains a thorough understanding of medical coverage, managed care organizations, and third-party liabilities, including Medicaid and Medicare. Verifies and updates third-party insurance.</li><li>
 Maintains a strong familiarity with CPT codes and determines the amount needed at co-pay based on service rendered. Accurately assesses, explains, and collects co-pays and issues receipts to participants.</li><li>
 Generates daily and/or weekly reports of collection data. Maintains an accurate daily log of co-pay activity.</li><li>
 Coordinates patient registration activities with Front Desk, Case Management, and Billing Department.</li><li>
 Possesses strong and effective communication skills and assists in the coordination of interpretation services for participants as needed.</li><li>
 Performs a moderate to high volume of data entry. Assists with incoming and outgoing mail, and sorts, distributes and logs mail for participants accordingly.</li><li>
 Conducts quality assurance activities to ensure accuracy of program participant data and troubleshoots patient flow issues.</li><li>
Attends meetings and trainings as required.</li><li>
This position may require working at off-site locations, evening, and Saturday hours.</li><li>
Other duties may be assigned.</li><li>
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
Education and/or Experience: High School Diploma and three years of related experience or Associates degree and one year of related experience. Customer service experience required. Prior experience in a healthcare related field or social service agency preferred.</li><li>
Certificates, Licenses, Registrations: Certificate in medical billing, medical office assistant, or a related field preferred.</li><li>
Computer Skills: Demonstrated computer proficiency, including knowledge or electronic medical record, word processing, spreadsheet and database software. Ability to use computers to tabulate and analyze data and electronic technology to receive, organize, prioritize, and transmit information.</li><li>
Language Skills: Proficiency in a second language may be required.</li><li>
Other Qualifications: Ability to calmly and politely interact with others while addressing questions or concerns. Ability to manage multiple calls and prioritize urgent participant needs per protocol. Comprehension of and appropriate use of medical terminology, new developments in the health care delivery system, application of third party payer guidelines and concepts related to quality assurance measures.. General knowledge of medical record keeping and accounting, medical office practices, patient relations, and medical law, ethics and federal and state health care regulations. .</li></ul>
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.<ul><li>
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</li><li>
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things</li><li>
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.</li><li>
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.</li><li>
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.</li><li>
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.</li><li>
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.</li><li>
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.</li><li>
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li><li>
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</li><li>
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.</li><li>
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.</li><li>
Team Player - demonstrates that they are a team player by working across the organization to meet participants&rsquo; needs; actively builds positive and productive relationships with colleagues in their program/department and across the organization; works collaboratively with others to meet organizational goals and create a positive work environment;</li><li>
Initiative - shows initiative in their work, demonstrating extra effort to assure that deliverables are met, quality standards and measures are achieved; offering suggestions for improvement; can be counted on to be where needed, when needed; willingly adjust to shifting priorities and changes in work.</li><li>
Participant/Customer Focused - delivers excellent customer service in assisting participants/customers to meet their needs and goals; builds credibility and trust; ensures that concerns/issues are addressed in a timely and appropriate manner; seeks solutions that exceed the participant&rsquo;s/customer&rsquo;s expectations.</li></ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the employee is regularly required to talk and hear.</li><li>
The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.</li><li>
The employee is occasionally required to stoop, kneel, climb or crawl.</li><li>
Specific vision abilities required by this job include close vision and ability to adjust focus.</li><li>
The employee must occasionally lift and/or move up to 10 pounds.</li><li>
Unrestricted ability to provide physical restraint. The employee must occasionally lift and/or move up to 25 pounds.</li></ul>
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
The noise level in the work environment is usually moderate.</li></ul>
Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987. 

8:00am- 4:30pm and every other Tuesday from 11:30am- 8:00pm. 
Location varies between 5501 S. Halsted and 4009 N. Broadway</div>

Participant Engagement Specialist

Share Our Spare

Position SummaryThe DPIL Program Manager leads day-to-day operations of the Dolly Parton Imagination Library (DPIL) program at Share Our Spare (SOS), reporting to the Director of Strategic Partnerships. This role is responsible for enrollment growth, Community Ambassador coordination, partner stewardship, and funder-facing reporting with a direct line to SOS's goals of enrolling eligible children and families across Chicago.Key ResponsibilitiesEnrollment &amp; Program Operations<ul><li>Own all DPIL enrollment and registration processes; maintain accurate, audit-ready records in program tracking systems.</li><li>Manage implementation of enrollment methods, including digital forms, spreadsheets, and Community Ambassador support.</li><li>Monitor MOU status tracking&mdash;receipt, return, and signatures&mdash;and manage partner onboarding and follow-up workflows.</li><li>Ensure timely, accurate, and organized data entry across all enrollment, event, ambassador, and partner tracking systems; establish and maintain processes that support data integrity, enrollment reconciliation, and funder reporting requirements.</li><li>Flag operational issues or bottlenecks early and maintain program SOPs and onboarding materials.</li></ul>Community Ambassador Program<ul><li>Recruit, train, and manage Community Ambassadors, including territory assignments and performance tracking.</li><li>Coordinate DPIL volunteers and support Ambassador-led outreach across priority neighborhoods and wards.</li></ul>Community Outreach &amp; Events<ul><li>Lead enrollment push for the Bud Billiken Parade (target: 400&ndash;500 new enrollees) and other community events.</li><li>Manage hospital and clinic enrollment channel activation in Q3.</li><li>Participate in elected official engagement</li><li>Coordinate ward-specific Storytime events, and DPIL community outreach.</li></ul>Partner &amp; Stakeholder Coordination<ul><li>Serve as primary day-to-day contact for DWF statewide Local Program Partner touchpoints, DPIL partner agencies, enrolled families, and consultants during transition.</li><li>Coordinate partner onboarding, MOU execution, and ongoing enrollment workflows.</li><li>Collaborate with the Programs Coordinator and Auxiliary Program Coordinator on shared operational tasks.</li></ul>Reporting, Compliance &amp; Development Support<ul><li>Track program KPIs&mdash;enrollment figures, saturation trends, and distribution volume, &mdash;and prepare monthly reports for the Director of Strategic Partnerships.</li><li>Prepare DPIL strategic plan and funder reporting materials in collaboration with the Director of Strategic Partnerships.</li><li>Coordinate with the Development team on DPIL grant reporting and impact storytelling for funders.</li><li>Implement a newsletter for enrolled families and establish a process for gathering participant testimonials.</li></ul>First 90 Days &mdash; Success Metrics<ul><li>Partner onboarding, follow-up workflows &amp; marketing material dissemination.</li><li>Supplemental attendance at community events to support enrollment activities</li><li>Enrolled family newsletter launched and testimonial-gathering process established.</li><li>KPI reporting template submitted to the Director of Strategic Partnerships.</li><li>Transition overlap plan developed with current consultants.</li></ul>Qualifications<ul><li>Bachelor's degree in social work, education, nonprofit management, or a related field; equivalent experience considered.</li><li>2+ years of program coordination or nonprofit program management experience.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines simultaneously.</li><li>Experience with community outreach, ambassador-style programs, or enrollment-based initiatives strongly preferred.</li><li>Excellent written and verbal communication skills; comfortable engaging community partners, elected officials, and funders.</li><li>Availability for select evenings and weekends as needed.</li><li>Spanish language proficiency strongly preferred; bilingual candidates highly encouraged to apply.</li></ul>Share Our Spare is an equal opportunity employer committed to diversity, equity, and inclusion.Pay: $55,000.00 - $60,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Application Question(s):<ul><li>Are you able and willing to work occasional evenings and weekends as needed to fulfill the responsibilities of this role?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Program Manager - Dolly Parton's Imagination Library

Braze

<div><div>At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity &ndash; inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.</div><h3 class="jobSectionHeader">
About the Role</h3>

Braze powers the world's most ambitious consumer engagement programs &mdash; and the Braze Community is the practitioners, certified experts, and ambassadors who run them, building their careers and defining the standard for the discipline.

You will own that ecosystem: our flagship community platform, our customer advocacy program, our executive Customer Advisory Boards, and our customer storytelling motion. You'll lead a focused, senior team of five and partner closely with Product Marketing, Content Marketing, Customer Experience, Demand Generation, and our events teams.

These programs are healthy, growing, and genuinely loved &mdash; tens of thousands of practitioners in the product monthly, a digital community in the thousands, champions in the hundreds. What they are not yet is fully wired into how Braze retains and grows customers. That's the job: take programs people admire and make them programs the business runs on.
<h3 class="jobSectionHeader">
What You'll Do</h3>

Lead the community function. Own the strategy and operating cadence of Braze Bonfire &mdash; online forums, regional meetups, and recognition programs. Engagement is the foundation, and you'll keep raising that bar &mdash; but it isn't the finish line. Wire the community into how Braze operates: community signals feeding account health and CS workflows, support deflection measured, and meetups planned jointly with our regional events strategy as a deliberate retention and expansion lever, not a parallel calendar.

Lead the advocacy function. Own Braze Customer Champions end-to-end: a tiered program producing a steady supply of references, speakers, storytellers, and product co-creators. Make pulling from the champion bench the default move for every customer-facing team. Measure influence with rigor: pipeline-touched, references-sourced, advocacy-led content produced.

Own our Customer Advisory Boards. Run a small number of high-stakes CABs aligned to Braze's flagship moments. Build the executive-to-executive experience that earns time from our most strategic customers, and partner with Product and PMM to turn customer insight into roadmap and narrative.

Own customer storytelling. Stand up the testimonial capture motion across video, written, and quotable formats, and keep customer voices flowing into case studies, campaigns, and analyst-facing programs with PMM and Content Marketing.

Connect community, advocacy, and learning. Braze is building a unified customer empowerment ecosystem &mdash; learner community participant advocate champion. You'll co-design the journeys, shared identity, and measurement framework that make it feel like one experience.

Lead and develop a team. Your team of five &mdash; digital community, advocacy (principal + specialist), and community &amp; learning events (manager + specialist) &mdash; is a high-ownership group where every person carries a program. Set direction, raise the bar, and develop them, while operating credibly with VPs and SVPs across Braze.

Run the function on numbers. Own a clear KPI tree: engagement, advocacy influence dollars, share of at-risk and expansion accounts touched by community and events motions, CAB follow-through, story volume and utilization. Build investment cases on that framework.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">Who You Are</h3>

You've led a customer advocacy program at scale. You've built or substantially grown a reference, champion, or ambassador program in B2B software &mdash; the operating infrastructure, the tiers, and the GTM relationships that make teams pull from it by default.

You've run a customer community of meaningful scale. You know the difference between community as a marketing channel and community as a customer experience, and you optimize for the second because the first follows. You've lived through a migration or re-platforming and have opinions about it.

You're comfortable in pipeline conversations. Influence dollars, references closed, expansion influenced &mdash; you can defend the function's investment with credible numbers, as a peer to sales and CS leaders.

You operate cross-functionally at a senior level. PMM on storytelling, Content on narrative production, CX on advocacy enablement, Product on roadmap, Demand Gen on regional and field programs, Events on flagship moments. When you disagree with a peer, you say so and resolve it.

You're a builder. A five-person team and a function whose next chapter is integration, not maintenance, reads to you as opportunity.

You develop people. Your reports stay, grow, and become the next layer of leaders.

You build with the tools of the moment. New platforms, AI tooling, new operating models &mdash; you experiment and push how your team works.
<h3 class="jobSectionHeader">
Bonus</h3>
<ul><li>Experience in MarTech, customer engagement, or adjacent B2B SaaS categories</li>
<li>Background spanning both community and education / learning programs</li>
<li>Direct experience scaling an advocacy platform (e.g., ChampionHQ, Influitive) or community platform (e.g., Higher Logic Vanilla, Bevy)</li>
<li>Multi-region community programs across AMER, EMEA, and APAC</li>
<li>Public speaking presence and a point of view on the future of customer-led growth</li>
</ul>
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $147,000 and $221,000/year, with an expected On Target Earnings (OTE) between $165,000 and $248,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.<div><div>

WHAT WE OFFER 

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
<ul>
<li>Competitive compensation that may include equity</li>
<li>Retirement and Employee Stock Purchase Plans</li>
<li>Flexible paid time off</li>
<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li>
<li>Family services that include fertility benefits and equal paid parental leave</li>
<li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li>
<li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li>
<li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching</li>
<li>Employee Resource Groups that provide supportive communities within Braze</li>
<li>Collaborative, transparent, and fun culture recognized as a Great Place to Work&reg;</li>
</ul>
ABOUT BRAZE 
 
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging&trade;. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI&trade; allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 &quot;Best of Marketing and Digital Advertising Software Product&quot; in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America's Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology&trade; by Great Place To Work&reg;. Braze is also proudly certified as a Great Place to Work&reg; in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, S&atilde;o Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience &ndash; regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</div></div></div>

Senior Director, Community & Advocacy

Thomas Interiors

<div><div><div><h2 class="jobSectionHeader">OPEN POSITIONS</h2></div></div></div>
 <div>Position: Project Manager 
Status: Full time, regular 
Supervisor: Project Management Team Lead 
Core Hours: The company&rsquo;s office hours are Monday-Friday, 8:30 a.m.-5:00 p.m. This position regularly requires significant engagement beyond/outside of these days and hours, according to business needs. 
Location: Chicago, IL and throughout the greater Chicago area 
Compensation: Salary of $70,000 to $85,000 plus a targeted bonus of up to $9,000 per year
Position Overview: The Project Manager plans, coordinates, and implements the order, delivery, and installation of contract furniture projects.
Key Responsibilities:<ul><li>
Serve as single point of contact for, and coordinate with, client, architect, general contractor, subcontractors, building manager, movers, installers, and project management company as required.<ul><li>Direct, coordinate and manage task assignments and completion for entire dealer team.</li></ul></li><li>
Develop work plan, schedule, and logistics based on overall project parameters, project schedule and scope, and customer&rsquo;s goals.</li><li>
Maintain detailed project documentation, including documentation of key project decisions, customer requests, project revisions, etc.</li><li>
Provide timely, formal written communications throughout project to client, dealer and project team.</li><li>
Review specifications with project designer and determine order organization and phasing.</li><li>
Verify field measurements and coordinate core locations and power requirements.</li><li>
Coordinate change orders once order has been placed.</li><li>
Review ship dates for adherence to project schedule.</li><li>
Attend project construction meetings and verify site readiness for delivery and installation. (This may include travel out of state.)</li><li>
Coordinate and schedule delivery and installation of product.</li><li>
Provide packing list for warehouse team and site logistics plan for delivery and installation team.</li><li>
Review install drawings with project designer and lead installer.</li><li>
Supervise site installation for accuracy and timeliness.</li><li>
Identify punch items and oversee punch list resolution.</li><li>
Other duties, as assigned.</li></ul>
Qualifications:<ul><li>
Proficiency in Microsoft Office Suite</li><li>
Exceptional written and verbal communication skills</li><li>
Ability to read drawings and specifications</li><li>
Detail-oriented and organized</li><li>
Creative problem solver</li><li>
Ability to multi-task and prioritize</li></ul>
Education &amp; Qualifications:<ul><li>
Bachelor&rsquo;s degree in architecture, interior design, engineering, planning, construction management, or related field or equivalent education and experience</li><li>
Minimum two years of experience in contract furniture, commercial interior design, project management, or related field</li></ul></div>

Project Manager

CTSHealth

<div>Job Overview
Under general supervision, provides one-on-one behavioral interventions with children, youth and/or adults receiving specialty mental health services in the client's home/residential placement/school or during community outings; performs related work as assigned.
Responsibilities and Duties<ul><li>Maintain assigned caseload of weekly billable insurance hours.</li><li>Responsible for ensuring services are provided in the community.</li><li>Participating in the person-centered planning process.</li><li>Providing direct community-based behavioral health services and support for the individual and family as indicated in the Person-Centered Plan.</li><li>Monitor and track consumer hours and annual intake dates and complete as assigned.</li><li>Assisting the Case Manager in monitoring and evaluating the effectiveness of interventions as evidenced by symptom reduction and progress toward goals.</li><li>Responsible for completing the OnTarget tasks assigned within 24 hours.
</li><li>Assisting the Case Manager with consulting identified non-medical providers, engaging community and natural supports and including their input in the person-center/ed planning process.</li><li>Ensure that all information obtained while at Carolina Therapeutic Services is kept confidential and will remain confidential beyond employment.</li><li>Ensure confidentiality training is updated.</li></ul> 
Provider Responsibilities
<ul><li>Report critical concerns, problems, and lack of engagement to supervisor in a timely manner and actively seek Supervisor&rsquo;s input and assistance to resolving the concern.</li><li>Participate in multi-disciplinary staffing and meetings.</li><li>Attends all appropriate in-services, workshops, or continuing education programs, which are trainings provided by CTS Health or on behalf of CTS.</li><li>Responsible for completing appropriate annual intakes.</li><li>Maintains strict confidentiality according to all Federal and State guidelines and requirements.</li><li>Exemplifies personal and professional conduct.</li><li>Upholds the Professional Code of Ethics.</li><li>Maintains a cooperative relationship with employees, treatment staff and others.</li><li>Adheres to and supports facility policies, programs and activities.</li><li>Demonstrates tact, courtesy, and a positive approach to communication and interaction with other employees, visitors, physicians, etc.</li><li>Responsible for personal development to ensure current knowledge in the profession.
</li><li>Responsible for maintaining a safe, clean and drug free environment in the office space utilized.</li><li>Willingness to work beyond what is required periodically.</li><li>Maintain service notation that meets agency notation standards, Medicaid standards, and/or any other auditing agency such as the LME. (For timeliness, quality, and completeness). This notation must include: I) the purpose of contact; 2) describes the provider's interventions; 3) effectiveness of the intervention; 4) the time spent performing the intervention; and 5) signature (degree/credentials or position) of person providing service.</li><li>Must maintain the flexibility to respond to client needs and crisis situations beyond the agencies normal working hours.</li><li>Deliver services in various environments, such as homes, schools, jails (for state funds only), homeless shelters, etc.</li><li>Perform any other job-related duties as specified by a supervisor.</li></ul>
Education/Qualifications/Experience<div>
&bull; Human service field with less than one year of full-time, post-graduate degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional with less than one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling. Supervision shall be provided by a qualified professional with the population served until the individual meets one year of experience.&bull; Graduate of a college or university with a bachelor's degree in a human service field with less than two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional with less than two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling, 
<ul><li>One-year documented experience in the delivery of mental health treatment to children and /or adolescents.</li><li>High School diploma (additional 5 years&rsquo; mental health experience preferred)</li></ul> 
</div>Training Requirements
<ul><li>CTS Health orientation</li><li>Rule 132 Service Definition</li><li>OIG Rule 50</li><li>First Aid/CPR, HIPAA, Client Rights, Confidentiality, Mandated Reporter, Health and Safety, Cultural Competency, Workplace Violence and Safety, Waste, Fraud &amp; Abuse</li></ul></div>

Mental Health Professional (MHP) Case Worker (Contract)

Chicago Souvenir Company

You are going to LOVE it here!Are you passionate about providing excellence in customer engagement and satisfaction? Let's Talk!We are looking for a retail supervisor with a proven track record to provide excellent customer service at our store brand new store opening at O'hare international airport.Chicago Neighborhood Market and Goods at O&rsquo;Hare is more than just a retail space, it&rsquo;s an elevated grab-and-go kiosk offering high-quality pre-packaged sandwiches, salads, snacks, and beverages while empowering students from The Felicity School, an educational and life-changing program. This collaboration is led by Love From USA, a company with 24 stores in airports and high-profile venues nationwide. Together, Chicago Neighborhood Market and Goods is redefining grab-and-go retail at O&rsquo;Hare.Join the Love From brand and be part of a fast-growing, mission-driven team dedicated to social impact and delivering excellent traveler experiences.This company follows all EEOC guidance and federal and state laws following background screening.Love Local Like We Do.Duties and Responsibilities:<ul><li>Interacting with customers, giving them product suggestions and communicating features and benefits of the items.</li><li>Completing all the assigned tasks by the manager.</li><li>Ringing sales accurately and efficiently on the cash register.</li><li>Enthusiastically greet each customer upon entry into the store.</li><li>Maintaining displays in the store and ensuring that they comply with company standards.</li><li>Maintaining visual presentation and recovery standards throughout shift by assisting in folding and straightening projects.</li><li>Assist with the processing of daily deliveries and properly placing the merchandise on the sales floor or back stock, as directed by the manager.</li><li>Contribute positively to create a fun, upbeat, friendly environment within the store for both customers and fellow associates.</li><li>Opening and closing the store, counting down tills, preparing deposits and performing other closing procedures.</li></ul>Skills and Specifications<ul><li>Should possess strong verbal communication skills.</li><li>Should have good interpersonal skills for interacting with customers.</li><li>Should be a team player and have the ability to meet assigned tasks and goals.</li></ul>Education and Qualifications<ul><li>High school degree, diploma, or a GED equivalent qualification from a certified institution.</li><li>Food Manager and Sanitation Certificate Required, or able to obtain upon hire</li><li>Ability to lift a minimum of 25 pounds.</li><li>Ability to stand for long periods of time (minimum of 4 hours).</li></ul>Pay: From $18.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Application Question(s):<ul><li>Are you willing to obtain a valid food manager and sanitation certificate upon hire?</li><li>Do you have a valid Food Manager and Sanitation Certificate?</li></ul>Ability to Commute:<ul><li>Chicago, IL 60666 (Required)</li></ul>Ability to Relocate:<ul><li>Chicago, IL 60666: Relocate before starting work (Required)</li></ul>Work Location: In person

Retail Supervisor: O'Hare International Airport: Chicago Neighborhood Market and Goods!

Trilogy Behavioral Healthcare

<div>Pay Range: $66,000 - $77,000

$1,500 Sign-on Bonus!

Schedule: Sunday - Wednesday, 8:30am - 6pm

Location: 8541 S State St. Chicago IL 60619

Job Summary

The Team Leader / MRSS Supervisor provides frontline supervisory oversight, clinical consultation, and operational leadership for an assigned crisis response team within the Mobile Response Stabilization Services program. This role is responsible for ensuring that clinical quality, compliance, documentation standards, and team performance meet program expectations. The Team Leader maintains direct service responsibilities, models best practice in crisis engagement, and serves as the primary point of contact for day-to-day team operations. 

Primary Role During a Crisis Response

The Team Leader / MRSS Supervisor holds primary responsibility for the supervision, development, and performance management of assigned Crisis Counselors, Senior Crisis Counselors, Peer Support Specialists, and other assigned personnel. They ensure clinical fidelity on scene, monitor compliance with program requirements, and contribute to a culture of accountability, learning, and professional growth. 

Core Responsibilities
<ul>
<li>Supervision and Staff Development
<ul><li>Conduct weekly individual supervision with all assigned clinical and peer staff.</li>
<li>Support the professional growth, competency development, and goal-setting of each supervised employee.</li>
<li>Facilitate onboarding and orientation activities for new team members.</li>
<li>Monitor and document staff performance throughout the year to support formal evaluation processes.</li>
<li>Identify training and development needs and connect staff to appropriate resources.</li>
<li>Facilitate Senior Roundtable meetings as assigned.</li>
<li>Supervise interns, PRN staff, and other assigned personnel as directed.</li>
</ul></li><li>Clinical Oversight and Consultation
<ul><li>Provide clinical consultation to Crisis Counselors on complex, high-acuity, or uncertain presentations.</li>
<li>Review clinical documentation for quality, accuracy, and compliance with agency and regulatory standards.</li>
<li>Monitor clinical dispositions and level of care determinations for appropriateness and consistency.</li>
<li>Conduct or support critical incident reviews and debriefs following complex encounters.</li>
<li>Ensure that peer and clinical services are integrated effectively throughout the crisis continuum.</li>
</ul></li><li>Direct Service and Field Presence
<ul><li>Maintain assigned direct service expectations and productivity standards established by the organization.</li>
<li>Participate in mobile crisis responses to model best practice and provide on-scene clinical oversight.</li>
<li>Support team members during high-acuity or complex encounters as needed.</li>
</ul></li><li>Operational Oversight and Compliance
<ul><li>Ensure assigned staff follow established intake, crisis response, documentation, communication, and dispatch workflows.</li>
<li>Monitor compliance with all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.</li>
<li>Monitor staff certification, licensure, and training requirements and escalate concerns to Program Management.</li>
<li>Participate in program audits, quality improvement activities, and performance monitoring.</li>
<li>Escalate compliance concerns, critical incidents, and operational issues to Program Management promptly.</li>
<li>Maintain awareness of staff performance throughout the year to support formal evaluation processes.</li>
</ul></li><li>Documentation and Compliance
<ul><li>Complete all required supervisory and direct service documentation within established timelines.</li>
<li>Maintain all required clinical credentials, licensure, and QMHP status.</li>
<li>Adhere to all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.</li>
<li>Participate in leadership meetings, multidisciplinary staffing, and quality improvement activities.</li></ul> 
</li>
</ul> 
Accreditation, Certification, and Compliance

Trilogy Behavioral Healthcare operates within a CARF-accredited environment and maintains Certified Community Behavioral Health Clinic (CCBHC) standards. All employees are expected to support compliance with:
<ul>
<li>CARF standards</li>
<li>CCBHC standards</li>
<li>DBHR requirements</li>
<li>HFS requirements</li>
<li>CESSA requirements</li>
<li>Organizational policies and procedures</li>
<li>Applicable state and federal regulations</li></ul> 
 
Documentation Standards

All employees are responsible for:
<ul>
<li>Completing documentation in accordance with agency, grant, regulatory, and accreditation requirements.</li>
<li>Completing required documentation by the end of the assigned shift whenever possible.</li>
<li>Completing all documentation within 24 hours of service delivery unless otherwise approved by leadership.</li>
<li>Maintaining accurate, timely, and professional clinical documentation.</li></ul> 
 
Workflow Compliance

All employees are expected to:
<ul>
<li>Follow established intake procedures.</li>
<li>Follow crisis response workflows.</li>
<li>Follow documentation workflows.</li>
<li>Follow communication protocols.</li>
<li>Follow deployment and dispatch procedures.</li>
<li>Follow organizational policies and operational procedures.</li></ul> 
 
Training and Professional Development

All employees are expected to:
<ul>
<li>Complete required orientation activities.</li>
<li>Complete required agency training.</li>
<li>Complete crisis-specific training requirements.</li>
<li>Complete grant-required training activities.</li>
<li>Maintain required certifications and credentials.</li>
<li>Participate in ongoing professional development.</li></ul> 
 
Vehicle and Equipment Responsibilities

As a field-based position, this role is expected to:
<ul>
<li>Maintain agency vehicles, equipment, and supplies in accordance with organizational standards.</li>
<li>Report maintenance, safety, or equipment concerns promptly.</li>
<li>Ensure readiness for field response activities.</li></ul> 
 
Peer Services Integration

Clinical staff are expected to work collaboratively with and support the integration of peer services throughout the crisis continuum. This includes recognizing the value of lived experience, supporting peer staff in their roles, and fostering a team environment in which peer and clinical perspectives are equally respected. 

Culture and Professionalism

All employees are expected to:
<ul>
<li>Contribute to a culture of professionalism, accountability, collaboration, and respect.</li>
<li>Engage in constructive problem-solving.</li>
<li>Address conflict professionally and through appropriate channels.</li>
<li>Support a psychologically safe work environment.</li>
<li>Demonstrate teamwork and shared responsibility for program success.</li></ul> 
 
Community Representation

All employees are expected to represent the Crisis Program and Trilogy Behavioral Healthcare professionally during community events, outreach activities, meetings, trainings, and all interactions with community partners. 

Quality Improvement

All employees contribute to continuous quality improvement through participation in program development, data collection, performance improvement initiatives, audits, documentation standards, and service excellence activities appropriate to their role. 

Strategic Contribution Indicators of Success

1. Staff Development

Supervised staff demonstrate measurable growth in clinical skill, professional practice, and role competency over time. Supervision is consistent, goal-directed, and documented. Staff identify the Team Leader as a meaningful source of clinical support and guidance.

2. Compliance

All assigned staff maintain required certifications and licensure, complete required training, and adhere to documentation timelines and workflow standards. Compliance concerns are identified early and addressed proactively.

3. Quality

Clinical documentation across the team is accurate, timely, and consistent with agency, grant, regulatory, and accreditation standards. The Team Leader actively monitors documentation quality and participates in quality improvement activities.

4. Service Delivery

Crisis encounters are completed with clinical integrity and appropriate dispositions. The Team Leader's field presence and clinical oversight contribute to consistent, high-quality crisis response across the team.

5. Workforce Retention

Staff report high levels of job satisfaction and feel clinically supported in their roles. Turnover is reduced through intentional supervision, mentorship, and a culture of professional investment and accountability. 

Minimum Qualifications
<ul>
<li>Master's degree in social work, counseling, psychology, or a related clinical field required.</li>
<li>Qualified Mental Health Professional (QMHP) status required.</li>
<li>Active progression toward independent clinical licensure required; LCSW or LCPC preferred.</li>
<li>591-designated Team Leaders must hold full clinical licensure or obtain licensure within organizational expectations.</li>
<li>Minimum of two years of experience in crisis intervention, community mental health, or emergency behavioral health services required.</li>
<li>Previous supervisory, lead, or clinical oversight experience preferred.</li>
<li>CRSS certification not required; expected to work collaboratively with and support the integration of peer services.</li>
<li>Knowledge of trauma-informed care, harm reduction, recovery-oriented service approaches, and IDHS/CCBHC program requirements.</li>
<li>Ability to work a flexible schedule including evenings and weekends consistent with program operational needs.</li>
<li>Reliable transportation and valid driver's license required.</li>
<li>Ability to work effectively in community settings and respond to mobile crisis calls across designated service areas.</li>
</ul>
Benefits:
<ul>
<li>FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees</li>
<li>PAID Maternity/Paternity leave</li>
<li>Medical Insurance (BCBS of IL)</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>Long-Term &amp; Short-Term Disability</li>
<li>Pet Insurance</li>
<li>FSA (Health, Dependent Care, Transit)</li>
<li>Telemedicine</li>
<li>EAP</li>
<li>403(b) Retirement Plan with Employer Match</li>
</ul>
This job description conveys essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Trilogy Behavioral Healthcare reserves the right to modify this description at any time.<h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
QMHP</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Team Leader - Mobile Crisis Response Team

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